Questions
ayuda
option
My Daypo

ERASED TEST, YOU MAY BE INTERESTED ONCRM

COMMENTS STATISTICS RECORDS
TAKE THE TEST
Title of test:
CRM

Description:
CRMmeSERT

Author:
Juzik
(Other tests from this author)

Creation Date:
26/03/2015

Category:
Others

Number of questions: 107
Share the Test:
Facebook
Twitter
Whatsapp
Share the Test:
Facebook
Twitter
Whatsapp
Last comments
No comments about this test.
Content:
Which of the statements below is true for call lists? Calls lists have to be processed by organizational units. Call lists have to be activated before processing is possible. Call lists have to be maintained using CRM Marketing functions. Call lists have to contain interactive scripts.
Which of the following SAP CRM Interaction Channel focuses on indirect sales and on Partner Relationship Management? Contract Management Web Channel Interaction Center Partner Channel Management.
Within SAP CRM Field Applications environment, which object is used to set up the sites and to influence the data distribution logic from a business perspective? BDoc modeler Administration console Mobile application studio Object management.
Your customer plans to implement SAP CRM Field Applications. He asks which of the following functions and features are available on the laptop without connection to the backend system. Select the supported functions and features, Note There are 3 correct answers to this question Determination of product availability Determination of prices and discounts Creation of outbound deliveries Creation of quotations Maintenance of calendar entries.
There are several Interaction Center (IC) functions that support agents, effectively working within the IC application. Which of the following features can be related to the so-called Agent Guidance? Note: There are 2 correct answers to this question. Intent-Driven Interaction Interactive Scripting Service Level Workflows Knowledge Article Routing.
The scratch pad is a temporary workspace in the Interaction Center WebClient that agents use as an electronic notepad to store miscellaneous information during on interaction. What of the following are features the scratch pad? Note: There are 2 correct answers to this question A button to launch the scratch pad is always at the top of the screen Import of scratch pad text is possible only into sales and service orders The content of the scratch pad will automatically be stored with the contact once the interaction is ended Agents can enter text into the scratch pad at any point during an interaction.
A brand owner works together with some partners to position new products in the market. Therefore SAP CRM Channel Management should be implemented, Which statements are correct in this environment? Note There are 3 correct answers to this question. The brand owner and partners have access to the SAP CRM system by using different roles in the CRM WebClient Ul. The brand owner and the partners have to use different SAP CRM systems to fulfill their tasks. Workflow capabilities can be used to distribute leads that are created by the brand owner to the appropriate partner. Within SAP CRM Channel Management, marketing and sales processes can be integrated but not service processes. Collaborative Showrooms can be used to incorporate partners in your E-Commerce strategy.
There are standard tasks that are performed by the so-called Interaction Center (IC) Manager. Which of the following activities can be related to an IC manager? 2 correct answers Script forwarding Call list Generation Rule Policy Creation SLA definition.
Which of the following components embedded in the CRM Web middleware are parts of the CRM Web Channel environment? (2) Index Server and Search Engine Internet Pricing and Configurator (IPC) Integrated Communication Interface (ICI) Consolidated Database (CDB).
Basically the SAP CRM Interaction Center is also using the CRM WebClient UI technology. Which of the Following functions is only available in the SAP CRM interaction Center in comparison the other areas where the CRM WebClient is used? Communication Management System (CMS) integration SAP ERP integration Navigation bar customization SAP NetWeaver Portal integration.
Which of the following functions is only available for SAP CRM Interaction Center Agents? (1) Navigation Bar Customization Transaction Launcher Internet Transaction Server Integration Telephony Integration.
Which of the following are functions of the Web Channel E-Service scenario? (3) Customer Self-Service: Provides customers with self-service for customer information and maintained tools Knowledge Management: Enables customers to research and resolve their own service problems without involving customer-service representatives Email Update Service: Enables companies to receive regularly email updates from their customers about the purchased products and installation details Live Customer Support: Allows organizations to provide immediate assistance to customers using the Web site Trade Promotion Management: Enables customers to manage their current promotions and services for their products.
Which SAP CRM field Applications, which object is used to set up the sales to influence the data distribution log from business perspective Mobile Application Studies Administration Console BDoc Modeler Object Management.
Which of the following actions can interaction Center Agents start when processing inbound phone calls? (3) Qualify a Lead Display a Rule Policy Identify the account Start a knowledge search Create a new alert.
Your customer has sales quotations and orders up and running in SAP ERP (standard functions). What is the best option in terms of effort to integrate SAP ERP and SAP CRM. Create corresponding transaction types in SAP CRM to replicate documents from SAP ERP. Create corresponding transaction types in SAP CRM for replication to SAP ERP. Use SAP ERP quotations and sales orders in SAP CRM without document replication. Replace SAP ERP quotations and orders with SAP CRM quotations and orders.
Replication of data from SAP CRM Server to other systems can be defined in SAP CRM. Where is the corresponding replication model created? In the BDoc modeler In the Data integrity manager In the administration console In Object management.
Business partners created in SAP CRM are not transferred to SAP ERP. What do you need to do to resolve this SAP CRM Middleware-related problem? (3) Check number range assignments in SAP ERP and SAP CRM for business partners. Check Object Management in SAP CRM Check RFC connections Check mBDoc processing in SAP ERP Check erroneous BDoc messages in SAP CRM.
There is a predefined data transfer from SAP ERP to SAP CRM for several Customizing objects. What do you consider regarding the filtering of Customizing data? (1) Filtering is possible. Filter criteria defined in SAP CRM must be manually synchronized with SAP ERP Filtering is possible. Filter criteria defined in SAP ERP will be automatically synchronized with SAP CRM Filtering is possible. Filter criteria defined in SAP CRM will be automatically synchronized with SAP ERP Filtering is not possible. Data that is not required in SAP CRM has to be deleted after the load has finished.
Which of the following statements best describes the structure of Customizing Adapter objects? (1) They always contain exactly one database table They always contain more than one database table They always contain one or more database tables They always contain a maximum of two database table.
You are responsible for data loads of business objects from SAP ERP to SAP CRM, such as business partners and sales orders. Where do you apply filters to reduce the data load? (1) In the outbound queues In the Administration Console In the Business Adapter objects In the BDoc Modeler.
The Sales Manager at your company needs a tool that can provide statistics on the number of activities completed of certain categories by his department this month. Which tool should you recommended? Pipeline Analysis Activity Journal Action Profile Activity Monitor.
Starting from a quotation document you would like to create a follow-up document “Sales Order”. Which of the following does not belong to copying control? Copying control for transaction history Copying routines using a BAdI Copying control for item categories Copying control for transaction type.
Within activity transactions, which of the following is normally used to record and update product-related information gathered from customer visits or telephone calls (1) Actions Questionnaires Activity journal Product promotion list.
Which of the following are possible influencing factors used in item category determination customizing? Item category group Transaction type Org. data profile Customer/Material info record Item category usage.
Your customer wants to use a new business activity for capturing trade fair contacts that can be used as follow-up documents for leads. Which of the following settings are mandatory to fulfill this requirements? There are 2 correct answers to this question. Maintain business activity related data like category, priority and goal on customizing header level of the transaction type Maintain item category determination for the trade fair contact Define a transaction type for the trade fair contacts with leading transaction category “Business activity” Set up copy control for source transaction type “Lead” and target transaction type “Trade fair contact”.
Which of the following are examples of business transactions in SAP CRM? Note: There are 3 correct answers to this question. Appointments/meetings Campaigns Call lists Rebate agreements Service confirmations.
Which of the following statements referring to the basic customizing of business transactions is correct? (1) A transaction type contains all relevant item categories An item category can only be linked to one transaction type An item category can contain other item categories A transaction type is always linked to one leading transaction category.
Text data can be maintained in business transactions at the header or item levels. What identifies which text types will be available to a particular business transaction or item category? Text determination procedure Notes Assignment Profile Text profile Action Profile.
Which assignments in Customizing need to be implemented when setting up organizational data determination in business transactions? There are 2 correct answers to this question A determination rule has to be assigned to a transaction type An organizational data profile has to be assigned to a transaction type For determination rule type “Organizational model” responsibilities have to be assigned directly in the rule A determination rule has to be assigned to an organizational data profile.
Which of the following describes the structure of a business transaction? Leading business transaction category Transaction channels Transaction determination procedure Customizing header.
What is the Integrated Communication Interface (ICI) used for in SAP CRM? To enable communication between SAP CRM and mobile clients To enable communication between SAP CRM and SAP SCM To enable communication between SAP CRM and Computer Telephony To enable communication between SAP CRM and SAP ERP.
What is integrated in the SAP ERP system that acts as a component of the SAP CRM “R/3 Adapter” to support data communication between the two systems? Plug-in Interaction Moduler M supports rdc Inter company buy Netweaver Middleware.
Several SAP CRM interaction channels allow the creation of Sales Orders, e.g. when the interaction center agents receive an order via phone. What application can be integrated with SAP CRM to insure that requested item can be delivered on time? SAP SCM SAP PLM SAP EWM SAP SRM.
Which of the following are key capabilities of the SAP CRM solution? (3) Field Applications Survey Applications Business Planning Partner Channel Management Interaction Center.
What are the advantages of the SAP Enhancement Package concept? (2) You can selectively activate business functions to use specific functions or processes When you use SAP Enhancement Packages, you no longer need to implement SAP Support Packages The installation of an SAP Enhancement Package has no impact on existing business processes or user interfaces, as long as no business function has been activated You no longer need to run test cases since they are automatically triggered in the background when you implement an SAP Enhancement Package.
Which of the following are the standard ways of adapting the SAP CRM system to specific needs? Using the Modification Adjustment Directory Using Implementation Guide (IMG) activities Using Business Add-Ins (BAdIs) Using the J2EE Application Console.
You want to create a new CRM interactive report. Which of the following steps form part of the definition process? (3) Share Report Select InfoSet Query Define Table Select Report Area Define Dashboard.
A business scenario requires you to create a new customer-specific transaction type, for example, a specific quotation. Which of the following are possible subsequent tasks, after creating a new transaction type? (2) Maintain a transaction determination profile Maintain item category determination Maintain copying control Maintain header category determination.
Which of the following components of the SAP Solution Manager support the implementation phase of an SAP CRM project? (3) Skill-based allocation reports to assign qualified employees to the project Roadmaps providing links to accelerators and tools that perform project tasks SAP Early Watch Alert reports Implementation and test tools, for example the IMG or the Test Workbench Graphically displayed SAP CRM business scenarios.
Which of the following functions related to SAP CRM processes are only available in SAP ERP? (2) Campaign management Logistics Execution Financial accounting Bounce management Billing.
1. You want to maintain the organizational structure in SAP CRM What do you have to consider? (1) You can map a matrix structure with the organizational model in SAP CRM To allow automatic determination of organizational units in business transactions, you have to define and maintain the organizational structure in SAP GUI To allow the replication of sales orders to SAP ERP, the organizational model in SAP CRM has to be identical to the organizational structure in SAP ERP Sales, service, and marketing structures can be integrated within one organizational model.
Which of the following are aspects of Organizational Management in SAP CRM? (3) Characterization of organizational units by organizational and general attributes Aignment of a responsible employee to a position Definition of rules to determine the responsible organizational unit Assignment of the responsible organizational unit in the employee master data.
Which of the following are aspects of Organizational Management in SAP CRM? Characterization of organizational units by organizational and general attributes Assignment of a responsible employee to an organizational unit Assignment of a responsible employee to a position Definition of rules to determine the responsible organizational unit Assignment of the responsible organizational unit in the employee master data.
SAP CRM supports several strategies for importing and maintaining business partner master data. Which of the following are supported strategies for creating business partners? (2) Internet self-registration through the Web shop Partner determination procedure E-Mail Response Management System (ERMS) Download from SAP ERP External list management.
The account hierarchy allows you to group accounts in a multi-level group hierarchy. Which of the following are accounts hierarchy categories? (2) Pricing Partner determination Contact Management Reporting Account classification.
You have decided to utilize the product master concepts for capturing some new characteristics about your products. Which of the following are steps to enhancing a product master in SAP CRM with new fields (3)? Assign a set type to a product category Assign a view to the set type Assign a product category to a Transaction type Create new attributes and a set type Assign a product category to a product master.
Which indication in the SAP CRM business partner record defines which account groups are assigned to a customer master when replicating from SAP CRM to SAP ERP? Classification Account type Business partner category Account grouping.
Using the SAP CRM Middleware, material master data from SAP ERP can be loaded into SAP CRM Product Master data. What customizing must first be loaded before this can take place? Distribution chain Condition data Base Hierarchies Material master classification.
Which of the following elements are contained in product master set types? Field groups Product categories Base hierarchies Attributes.
From a technical point of view, the SAP CRM Product master is a collection or arrangement of which of the following? Hierarchies Classifications Field groups Set types.
Accessories to products defined can be used in the context of product promotions for the Interaction Center or in a Web shop. Where can you maintain the Accessories of a product? (2) In the product proposals configuration In the product master maintenance In Trade Promotion Management In the Cross Sell/ Up Sell/ Down Sell Rules In the Top N List customizing.
Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct? Classification categories are fixed and cannot be enhanced Account classification influences the header fields that are displayed within an account Account classification allows the assignment of several classification attributes to one account To each classification category any number of criteria and attributes can be assigned.
In account management within SAP CRM, by which of the following objects is the number assignment during account creation determined? Grouping Account Type Role Business Partner Category.
Regarding the Organizational Model in SAP CRM, which of the following statements is correct? With the organizational model in SAP CRM a matrix structure can be mapped The organizational structure in SAP CRM has to be identical to the organizational structure in SAP ERP The structure of the organizational model is limited to five levels Validity period can be specified when creating organizational objects.
The business partner concept in SAP CRM support business partner roles that classify accounts according to their business function. Which of the following statements about BP roles account is true? The assigned BP role influences data exchange between SAP CRM and SAP ERP The BP role assigned to an account determines the number range that will be used The account needs to have the BP role “Prospect” assigned to it in order to act as the partner function “Prospect” within a business transaction The assigned BP role describes a business-relevant connection between two accounts or contacts.
The business partner model in SAP CRM supports business partner roles which classify the account according to their business function. Which of the following statements is true for business partner roles? The business partner role has no influence on data exchange between SAP CRM and SAP ERP The business partner role describes a business relevant connection between two account or contacts The business partner roles assigned to an account mirror the partner functions the account will be involved in within business transactions The business partner role of an account determines the number range that will be used.
Which assignments do you need to make in Customizing when settings up organizational data determination in business transactions? (2) An organizational data profile has to be assigned to a transaction type At last one determination rule has to be assigned to an organizational data profile At last one determination rule has to be assigned to a transaction type For the «Organizational Model» determination rule type, responsibilities have to be assigned directly in the rule.
Which actions can you perform using the UI Component Workbench? (2) Create SAP design objects to change field labels Enhance views to redefine controller methods Perform layout changes using the UI Configuration Tool Launch the Application Enhancement Tool to create new fields.
The Central Sharing Tool allows information such as saved searches, tags, and favorites to be distributed. What do you need in the corresponding business role in order to work as a Share Administrator? (1) A specific layout profile A specific technical profile A specific navigation bar profile A specific function profile.
During an upgrade from SAP CRM 5.0 you customize business roles. Business roles are the key to the whole CRM Web Client UI. What is controlled directly by a business role? The position in the organizational model to which a user is assigned The navigation bar profile that in turn defines work center pages, work center link groups, and direct link groups The assigned layout, technical, and function profiles The role profile key for access to SAP GUI-based transactions The role configuration key and the associate PFCG role.
Extended UI enhancements can be implemented utilizing the component enhancement concept. Which of the following aspects is not part of this concept? An enhancement set is used to group several component enhancements together An enhancement set can be defined independently of Easy Enhancement Workbench extensions. An enhancement set can be created using the Easy Enhancement Workbench An enhancement set can be assigned to a relevant client.
Personalizing the CRM WebClient UI can be helpful for experienced users but can also cause trouble for the support organization. Where do you deactivate the personalization option to restrict users from creating personalized layouts of overview pages or tables? (1) In the Switch Framework settings In Business Role Customizing In Authorization Role maintenance In the central personalization settings.
Sales Representatives using the CRM WebClient UI complain that the Navigation Bar recently has changed. Links they used in the past are not available anymore. You have to investigate this issue. Which of the following changes is definitely not causing this behavior and can be excluded? (1) Change within the business transaction profile. Изменение с помощью профиля бизнес операций. Change within business role customizing. Change within the navigation bar profile. Change within the organizational model.
Extended UI enhancements can be implemented utilizing the so-called Component Enhancement Concept. Which of the following aspects is not part of this concept? (1) An enhancement set can be created using the Easy Enhancement Workbench. An enhancement set is used to group several component enhancements together. - True An enhancement set can be defined independently of Easy Enhancement Workbench extensions. An enhancement set can be assigned to a relevant client.
You are in the process of an upgrade from SAP CRM 5.0. An auditor has approached the project team and wants know details about data security when using CRM WebClient UI. Which of the following statements is true? (1) Business roles control access to business objects since they contain authorization roles. Authorization roles control access to business objects and therefore have to be assigned to business role. Business roles control access to business objects since they are assigned to positions in the organizational model. Authorization roles control access to business objects and have to be assigned to users.
During an upgrade from SAP CRM 5.0, you are now dealing with customizing of business roles which are the key to the whole CRM WebClient UI. What is controlled directly or indirectly via a business role? Note: There are 3 correct answers to this question. The role configuration key and the associate PFCG Role The “Filter Profile” which ties authorization into the web UI and limits search possibilities to just authorized objects. The Role profile key for access to SAP GUI based transactions. The Navigation Bar Profile which in turn defines Work Center Pages, Work Center Link Groups and Direct Group Links. The utilized Layout, Technical, and Functional profiles.
You are a key member of an implementation team for a SAP CRM Project. Which of the following describes an accurate user interface strategy? (1) Business users will either user CRM WebClient UI or People-Centric UI (PC UI) Business users use CRM WebClient UI. Administrators can use SAP GUI Business users use CRM WebClient UI. Administrators can either use SAP GUI or People-Centric UI. Business users should use CRM WebClient UI; advances users can use SAP GUI.
There are several ways to adapt a CRM WebClient UI view/application. Which of the following can be achieved using the so-called UI Configuration? Creating new customer-specific fields Changing view buttons Adding/removing fields to/from a view Maintaining view skins.
Your company is running SAP ERP and SAP CRM but not utilizing the SAP NetWeaver Portal or any other portal product. What would you do if a customer access to the SAP ERP transaction “Display Bill of Material”? Implement Single Sing-On certificates. Install the Map Box Start the Virtual Machine Container (VMC) Use the transaction Launcher functionality.
The navigation bar profile basically controls the maximum number of available Links in the WebClient UI. Which of the following objects can be link by navigation bar profile? Note: There are 2 correct answers to this question Work Centers. Funtional Profiles. Layout Components. Business Roles. Direct Link Groups.
You want to control access to business objects to restrict authorizations What you have to assign authorization roles (PFCG Roles)? (1) Positions Organizational units Users Business roles.
Witch of the following capabilities are supported by the Application Enhancement Tool? (2) Creation of component enhancements Creation of database tables Creation of calculated fields Creation of enhancement spots.
The condition technique is used for pricing in SAP CRM. Which assignments do you have to make in Customizing when settings up the condition technique? (3) Assignment of conditions types to access sequence Assignment of access sequence to condition type Assignment of conditions tables to access sequence Assignment of conditions types to pricing procedure Assignment of access sequence to pricing procedure.
Which of the following are functions of partner processing within SAP CRM? (3) Partner processing determines which users are authorized to maintain different business transactions Partner processing determines which partners are mandatory within business transaction Partner processing determines which sources the system accesses to search for involved partners Partner processing determines the framework that is accessible for an interaction center agent Partner processing determines which internal and external partners are involved.
Within partner processing for transactions in SAP CRM, how do you make certain partner functions mandatory? (1) Use the mandatory partner indicator on the partner determination procedure Use the minimum occurrence for the respective partner function in the partner determination procedure Use the mandatory partner indicator within the partner function itself Use the minimum occurrence for a partner function in the access sequence.
Your customer wants the invoicing of SAP CRM sales orders to be performed by SAP CRM Billing Where do you determine that billing takes places in SAP CRM and not in SAP ERP? (1) Middleware parameter Transaction type of the sales transaction Item category of the sales transaction item Leading transaction category of the sales transaction.
What is the purpose of condition maintained groups within CRM pricing? (1) Condition maintained groups determine which condition types can be changed manually within a business transaction Condition maintained groups bundle condition tables and condition types for condition maintained Condition maintained groups control the condition exclusion logic in business transactions Condition maintained groups determine which condition types have to be maintained in SAP CRM and which in SAP ERP.
Which Customizing object is not freely definable in partner determination? (1) Partner determination procedure Partner function Access Sequence Partner function category.
In your project you receive the requirement that all expired quotations are automatically set to complete. What is the most time efficient way to achieve this requirement? Define an action profile Define a work-flow template Define an alert profile Define an incompleteness procedure.
Actions in SAP CRM can trigger follow-up processes Which of the following process types can be selected within the action definition? (3) Method call Workflow Schedule conditions Smart Forms Mail SAP script.
Which of the following settings within action processing determines when an action should be processed, such as “immediate”, ”when saving ”, or “using selection report”? Processing Time Schedule Automatically Start Condition Schedule Condition.
Which of the following statements regarding Billing Units is correct? A billing unit is a CRM Business Partner that has the role “Billing Unit” Billing Units have to be defined in the billing unit customizing table A billing unit can be assigned to different company codes Exactly one sales organization can be assigned to a billing unit.
Which of the following statements concerning pricing in SAP CRM business transaction is true? Condition types that are not include in the pricing procedure can be entered manually in a CRM transaction Pricing results can be transferred (copied) from a quotation or contract into a sales order Only pricing procedures defined in SAP CRM can be used in a CRM transaction Each item within a sales order can use its own pricing procedure.
For which of the given processes is CRM Billing required for invoicing? Note: There are 3 correct answers to this question. Service parts management Service order management Financial service and leasing Intellectual Property Management Sales order management.
Which statement regarding the analytical capabilities in SAP CRM is correct? (3) CRM interactive reports can be used to analyze objects such as activities, leads, and opportunities SAP CRM Analytics supports planning and forecasts with the help of the Finance and Controlling components in the SAP CRM system Analysis scenarios provide predefined packages and content for controlling customer-focused processes SAP CRM Analytics enables you to predict customer behavior SAP CRM Analytics enables you to transfer SAP ERP documents into the SAP CRM system for analysis.
Your customer is asking for the differences of quotations and sales order. Which function is only supported in quotations but not in sales orders within SAP CRM? Sales probability Organizational data determination Availability check Automatic partner determination.
Your customer is setting up a hierarchically structured marketing project in SAP CRM. In the discussions your customer brings forward some statements. To which statement do you agree? Target group have to be assigned on marketing plan level It is possible to create a campaign without an assignment to a marketing plan Marketing plans focus on the operative level, whereas campaigns focus on the strategic level Marketing plan elements are mandatory to structure the marketing project.
In Marketing, the segmentation model is used to create segments and target groups Which statement is correct in this context? (1) • A segment can belong to different segmentation models A segment must have a target group assigned to it A segmentation model can contain segments, target groups, or target groups that are based on a segment A target group that is already based on a segment can be assigned to another segment or segmentation model.
Which of the following key elements of the opportunity “Sales methodology” in the SAP CRM Solution? 3 correct answers (?) Sales assistant Opportunity Assessment Buying Center Interactive Script Case management.
Which of the following are functional enhancements of the Service contract that generate follow-up documents at specified points in time as individual or periodic scheduling? Service plan Service level agreement Object list Service orders.
Your customer already uses SAP ERP and is implementing SAP CRM. What has to be considered when creating sales orders in SAP CRM? 2 correct answers Billing of sales orders must be done in SAP CRM Sales orders can be created with reference to an opportunity Sales orders can be transferred to SAP ERP only if they have been processed without errors Outbound delivery, picking and packing of sales orders is carried out in SAP CRM.
For which of the following purposes do you use the marketing organization attribute? Note: There are 3 correct answers to this question? Identification of planning profiles Authorization checks Mapping to objectives and tactics Cost planning Workflow routing.
Which of the following statements regarding marketing attributes are correct? Note: There are 2 correct answers to this question. Marketing attributes can be assigned to a business partner. Marketing attributes can be used in the SAP CRM Web Channel Marketing attributes always can have only one value selected. Marketing attributes can only be assigned to one attribute Set.
For marketing purposes, your customer plans to create target groups based on the attributes hobbies, region and sales volume. Which data sources for segmentation do you suggest to your customer? 3 correct answers. Marketing attribute set (from accounts) Business intelligence infocubes Interactive reports Infosets Business partner fact sheet.
What can be used within SAP CRM Service to model complex objects for your customer (like devices, machines) that will allow you to manage services for them? Case management Service contract Objects Installed base management.
SAP CRM Sales supports a closed loop interaction cycle, 360 visibility, multi-channel optimization and real time visibility. Which of the following processes – amongst others – belong to SAP CRM Sales? 3 correct answers Account and Contract management Case management Opportunity management Activity management Case management.
Which statements are correct regarding the analytical capabilities in SAP CRM? Note There are 3 correct answers to this question SAP CRM Analytics requires only the SAP CRM system Analysis scenarios provide predefined packages and content for controlling customer-focused processes. SAP CRM Analytics enables to transfer SAP ERP documents into the SAP CRM system for analyzing purpose. CRM Interactive reports can be used to analyze objects like activities, leads and opportunities SAP CRM Analytics enables to predict customer behavior.
Within the marking environment the Graphical Modeler is used to create profiles and target groups. Which statement is correct in this environment? Each profile must belong to a profile set Various target groups can be assigned to one profile A profile must have a target group assigned A profile can belong to different profile sets.
Which of the following are relevant documents within a service process in SAP CRM? 3 correct answers Service confirmation Billing document Service notification Service order Service delivery.
Sales representatives using the CRM WebClient UI complain the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue. Which of the following changes definitely does not cause this behavior and can be excluded? (1) Changes within the business transaction profile Changes within the navigation bar profile Changes within business role customizing Changes within the organization model.
Which of the following describes an accurate SAP CRM user interface strategy? (1 answer) Business users use SAP GUI. Advanced business users use CRM Web Client UI Business users use CRM Web Client UI. Administrators use either SAP GUI or People-Centric UI Business users use CRM Web Client UI. Advanced business users use SAP GUI Business users use CRM Web Client UI. Administrators use either SAP GUI or CRM Web Client UI.
You want to be notified when BDoc messages are not executed properly How do you enable this? (1) Use the BDoc Modeler Use the Communication Station Make Error Handler settings Configure the qRFC Monitor.
You have to configure the download of business objects from SAP ERP to SAP CRM Which of the following are relevant process steps for the initial loading of business objects from SAP ERP to SAP CRM? (2) Monitor downloads via the download monitor (transaction R3AM1) Assign BDocs in the Administration Console (transaction SMOEAC) Activate the replication and realignment queue (transaction SMOHQUEU) Define the block size for adapter objects (transaction R3AC1).
Your company runs SAP ERP and SAP CRM but doesn't utilize the SAP Net Weaver Portal or any other portal product What would you do if a SAP CRM user required access to the SAP ERP transaction "Display Bill of Material"? (1) Implement Single Sign-On certificates Start the Virtual Machine Container (VMC) Install the Map Box Use the Transaction Launcher.
What do you need to consider regarding data replication with SAP CRM Middleware? (1) Data is replicated to sites as defined in subscriptions Data is replicated to external systems based on the definition in the respective adapters. Data is replicated to individual users for mobile application data Data is replicated according to the definition of the business documents (BDocs).
Which of the following are integral components of the Switch Framework? (3) Information about dependencies between business functions Test catalogs for the business functions Release notes for the business functions Reverse switch for every business function Link to the corresponding Customizing settings for a business function.
Within partner processing for transactions in SAP CRM, how do you make certain partner functions mandatory? (1) Use the mandatory partner indicator within the partner functions itself Use the mandatory partner indicator on the partner determination procedure Use the minimum occurrence for a partner function in the access sequence Use the mandatory occurrence for the respective partner function in the partner determination procedure.
Report abuse Consent Terms of use