Test Management and Organization

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Title of test:
Test Management and Organization

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Chapters 1, 5-9

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The planning process begins with: the devlopment of operational goals the development of a mission statement communication of goals to the rest of the organization the devlopment of action plans the devlopment of organization structure .
The planning process begins with: the devlopment of operational goals the development of a mission statement communication of goals to the rest of the organization the devlopment of action plans the devlopment of organization structure .
All of the following are characteristics of effective goal settin EXCEPT: goals should be challenging but not unreasonably difficult goals should cover key result area goals should be set for every aspect of employee behaviour goals should be specific and measureable goals should be linked to rewards .
A long term time frame is most closely associated with: operational plans strategic plans tactical plans mission plans tactical goals .
As discussed in class, the functions performed by a manager, in the appropriate order are: planning, organizing, leading, and controlling resources planning, leading, and controling resources planning, organizing, leading and staffing planning, organizing, leading and controlling resources planning, organizing, creating, and controlling.
Which if these includes the deployment of organizational resources to achieve organizational objectives? planning controlling organizing leading achieveing.
One of the disadvantages of divisional structure perspective is that it duplicates functionc and related costs. True False .
__________ decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future. ambiguious unambiguious programmed nonprogrammed empowered .
Mandell is a first line supervisor at Tembrec, a paper company producer in Ontario. This means he is most concerned with: operational goals tactical plans strategic goals strategic implementations contingency plans .
__________ goals lead to the attainment of __________ goals, which in turn lead to the attainment of _____ goals. operational, strategic, tactical tactical, operational, strategic strategic, tactical, operational operational, tactical, strategic tactical, strategic, operational.
_______ means that a decision has clear cut objectives and that good information is avialable, but the future outcomes associated with each alternative are subject ti chance. sureness uncertainty risk certainty ambiguity.
Organization structure is defined as: the visual representation of the organization the framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated the division of labour the unbroken line of authority that links all induviduals in the orgnization a human resource deployment guide .
_____ is the duty to perform the task or activity an employee is assigned. authority accountability responsibility task delegation .
Ligstrom, Inc manufactures alters, pews and other types of churxch furniture. Which of the following Ligstrom departments is a line department? finance department human resources department public relations department manufacturing department marketing department.
Whch of these refer to the number of employees to a supervisor? the line of authority the span of management tha chain of command the management chain the supervisory hierarchy .
The ____ utilizes functional and divisional chains of command simultaneously in the same part of the organization. geographical approach vertical functional approach divisional approach matrix approach organizational appriach .
Which of the following best describes management? defining goals for future organizatiional performance and deciding on the tasks and resources needed to attain them. assigning task, grouping tasks into departments, and allocating resources to departments. attainment of organizational goals in an effective and efficient manner through planning, organizing, leading anf controlling resources. monitoring employees' activities, keeping the organization on track toward its goals and making corrections as needed use of influence to motivate employees to achieve the organization's goals .
Which of the following best describes planning? defining goals for future organizatiional performance and deciding on the tasks and resources needed to attain them. assigning task, grouping tasks into departments, and allocating resources to departments. attainment of organizational goals in an effective and efficient manner through planning, organizing, leading anf controlling resources. monitoring employees' activities, keeping the organization on track toward its goals and making corrections as needed use of influence to motivate employees to achieve the organization's goals .
Which of the following best describes organizing? defining goals for future organizatiional performance and deciding on the tasks and resources needed to attain them. assigning task, grouping tasks into departments, and allocating resources to departments. attainment of organizational goals in an effective and efficient manner through planning, organizing, leading anf controlling resources. monitoring employees' activities, keeping the organization on track toward its goals and making corrections as needed use of influence to motivate employees to achieve the organization's goals .
Which of the following best describes leading? defining goals for future organizatiional performance and deciding on the tasks and resources needed to attain them. assigning task, grouping tasks into departments, and allocating resources to departments. attainment of organizational goals in an effective and efficient manner through planning, organizing, leading anf controlling resources. monitoring employees' activities, keeping the organization on track toward its goals and making corrections as needed use of influence to motivate employees to achieve the organization's goals .
Which of the following best describes controlling? defining goals for future organizatiional performance and deciding on the tasks and resources needed to attain them. assigning task, grouping tasks into departments, and allocating resources to departments. attainment of organizational goals in an effective and efficient manner through planning, organizing, leading anf controlling resources. monitoring employees' activities, keeping the organization on track toward its goals and making corrections as needed use of influence to motivate employees to achieve the organization's goals .
Which of the following best describes efficiency? the extent to which an organization achieve its stated goal the use of minimal resources to produce a desired volume of output ability to attain goals by using resources in an effcient and effective manner .
Which of the following best describes effectiveness? the extent to which an organization achieve its stated goal the use of minimal resources to produce a desired volume of output ability to attain goals by using resources in an effcient and effective manner .
Which of the following best describes performance? the extent to which an organization achieve its stated goal the use of minimal resources to produce a desired volume of output ability to attain goals by using resources in an effcient and effective manner .
Daniel is a _______ manager he is involved in directly promoting prodcuts, approving packaging sleeves, and organizing sampling events. top manager middle manager first- line manager non manager.
Kevin is a ____ manager he works with employees to develop marketing campaigns. top manager middle manager first- line manager non manager.
A first line manager is directly responsible for the production of goods and services True False .
A middle manager is directly responsible for the production of goods and services True False .
A managers repsonsibiltiy is to coordinate resources in a ___ and ___ manner to accomplish the organization's goals passive aggressive inexpensive efficient efficient effective independent isolated manipulative boisterous.
Fredick Taylor contributions were in the field of scientific management human resource mgmt human relations total quality mgmt .