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SAP FSM Dumps
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SAP FSM Dumps Description: SAP Field Service Management Author:
Creation Date: 21/01/2023 Category: Others Number of questions: 124 |
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Which object corresponds to service call in C4C?
Choose the correct answer. Ticket Sales Order Service Request Ibase. What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question. QR code scanning helps you to easily identify the affected Appliance Smart forms help you structure your service processes Interactive Dialogue using AI chatbot allows for No touch service scenarios Online capabilities help you to capture electronic signatures. What object is bidirectional when integrating FSM with C4C? Choose the correct answer. Activity Service Contract Equipment Item Service call. What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question. Define value mapping for product types Setup IFlows in CPI Define Moment set Configure workflow step. What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question. Ticket Routing rules Automated Scheduling Service Level Agreement Mobile-Self Service. In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question. Customer Feedback Management Mobile Field service execution Workforce management Parts Logistics. How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question. Automatically Via the cloud connector from an SAP ERP On-premise system Automatically when submitting a new service call from the Self-Service Portal Manually in the Web Application with in the master data Manually in Web Application within Planning and dispatching Automatically via the cloud connector from an SAP CRM on-premise system. Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note:There are 2 correct answers to this question. Outage Protection Sophisticated Cloud Service Firewall SSL-Encrypted cloud communication Hardware redundancy control. How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question. Allowance of Two-factor Authentication with password and defined hardware AI-Powered platform to faster customer experience Knowledge base access for customers and employees via Self-Service Portal Encryption of all data stored in the cloud (AES 256bit) Automated timeout if the application is NOT actively used for a certain time. What objects can you create/update in MDM module? Note: There are 3 correct answers to this question. Service Call Business Partner Service Contract Equipment Activity. Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question. Field Service Performance Dashboard Field Service Smartforms and Feedback Field Service Capacity Overview Field Service Checkout Report. You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question. Click and release the assignment. Check the availability of the technician. Drop the activity onto the technician. Identify a suitable technician by skills. Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question. Text Input, Description, Picker, Status Text Input, Picker, Status, Series Text Input, Status, Series, Formula Text Input, Picker, Series, Attachment Picker, Status, Series, Number Input. You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question. User groups Password policy Screen configurations Business rules. How can a developer update a record in SAP Field Service Management through the API? Using a REST-based service Using an RFC-enabled service Using an OData service Using a SOAP-based service. Which of the following is a mandatory field when you create a Smartform template? Version Label Description Category. For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question. Set the service call to Technically Completed. Set the service call to Finished. Release the assignment. Perform the activity checkout. What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question. Customer self-service Service level agreement Automated scheduling Ticket routing rules. How would a field service technician update the service assignment status? By opening the service assignments By setting the relevant workflow step By navigating to the address on the service assignments By adding a checklist. What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question. Landing page Menu icons Portal background image Main and accent colors Portal logo. You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing? The equipment is reported as Operational. The equipment has NO previous history. The equipment does NOT have Moment-Sets. The equipment does NOT have an external ID. Which objects can be synchronized and viewed on the mobile app? Project, Skills, Service Call Activity, Project, Opportunities Activity, Business Partner, Skills Activity, Service Call, Quotations. Which features are available in the Smartform designer? Note: There are 3 correct answers to this question. Preview report Copy template Import translations Design new icons Create custom elements. The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app? The technician must release the assignment. The technician must approve the assignment. The dispatcher must release the assignment. The dispatcher must approve the assignment. You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question. Read Delete Create Update. What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question. Use pre-assembled reports. Use pre-assembled queries. Modify an existing query or create a new query. Import queries. Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question. Send as E-Mail Edit Business Partner Create Effort Create Equipment Add Smartform. What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question. Read data records. Delete data records. Merge data records. Create data records. Overwrite data records. As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question. Release Delete Approve Close Review. Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow? Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA. Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management. Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA. Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management. You want to retrieve data from the system using the query API. In which format will you receive the response? HTML Text XML JSON. Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question. ACTIVITY MILEAGE WORKTIME EXPENSE. Where can service workflow steps be used in SAP Field Service Management? In customer self-service when submitting a self-service request In the Web application when planning a service In SAP Crowd Service when dispatching a service call In the mobile application when executing an activity. What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management? Cloud-based using SAP Cloud Platform Integration Cloud-based using the FSM Cloud Connector On-premise-based using SAP Process Integration On-premise-based using the SAP CRM middleware. Which of the following reports will face a hard stop when you generate it in SAP Field Service Management? A nightly activity list report generated via business rules that executes in 250 seconds A report that references 21 different DTOs A spare parts list that has 1500 pages A service call summary for the week that returns 1000 records. Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question. Review company certificates. Approve technician skills. Review and close assignments. Accept an assignment. Register a partner company. Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? Note: There are 2 correct answers to this question. Set REPORTDATA UI Permission to VISIBLE. Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE. Allow browser cookie settings to accept sapbusinessobjects.cloud. Delete recent browser history and cookies. How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question. You can only reference DTOs via alias. You can only reference DTOs via variable definition. T-SQL is supported. DTOs have version control to support backwards compatibility. Core SQL is supported. You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question. You must have Moment-Sets defined for equipment. You must have auto-release of assignments. You must have equipment records against your account. You must have business rules configured. You must have a portal user account. Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question. Query data for reporting purposes. Import data from external systems. Export data for backup and archiving. Manage master data in an ERP system. Create new data object records. Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question. Quotation Expenses Efforts Work time Mileage. How are labels used within the Smartforms and Feedback module? To act as a reference for generating a Smartform report To add a label to be used as reference by the field engineer To filter the list of Smartforms To identify the elements in the Smartform. How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question. Assign user groups to permissions. Assign permissions to user groups. Assign user groups to users. Assign users to permissions. You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board? Use a checklist. Use a workflow. Use a filter. Use a business rule. As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question. Equipment Service call Activity Business partner Purchase order. In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio? Video chat No touch E-mail interaction High touch. Which functionality is possible when the Smartform template is set to Translation status? The template can be edited. The template can be assigned to an activity. The template can be exported in XML format. The template can be assigned to an equipment. For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question. When you need to send an engineer to the customer When you need to set up a meeting with the customer When you need to record a problem for the customer When you need to plan an appointment at the customer. Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question. Object type Permissions Variables Actions Conditions. Which of the following is supported in business rules? Linked list Stack Array Heap. You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question. You can approve consumed reserved materials in the Time and Material journal. You can plan and reserve materials in both the Web and mobile applications. The system will update the inventory count of reserved materials in a standalone scenario. A planner can create service calls with reserved materials from an integrated ERP system. What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question. You can use it to select an object from a list. You can link picker and attachment elements together. You can link two picker elements together. You can use it to pick PNG files. As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module? CoresSystems.Mobile.ApprovedEffortsModificationAllowed CoreSystems.CoresystemsFSM.DL.Notifications.Enabled CoreSystems.CoresystemsFSM.Mobile PushNotifications.ActivityChanges.En. How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question. By group By type By skill By territory. Which of the following styles is available on a label element in Smartforms and Feedback? Underline Strikethrough Italicize Bold. What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability? Activity Assignment Time slots Service call. What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question. Action Conditions Execution count Event Variables. What are the benefits of using activity feedback? Note: There are 2 correct answers to this question. Generate QA reports with the captured data. Generate checklist reports for the customer. Assist technicians to record time and materials. Assist technicians to capture resolutions. After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question. Delete other versions. Reactivate other versions. Deactivate other versions. Export other versions. How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question. You can provide a predefined script for service execution. You can configure execution checkpoints. You can trigger actions based on standard system events. You can improve the link between back office and field. You can standardize service process flows. Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit? Decline Review Duplicate Request change. Which report template can you use to visualize the time, material, and expenses linked to an activity? Time and Material Journal Service Checkout Service Call Checklist. Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians? Customer Self-Service Service Contracts Service Maps Crowd Service. What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question. From the Equipment menu after checkout From the activity record after the workflow step is set to Finished From the Efforts menu by selecting the activity object type From the Home page menu by creating a manual entry From the activity menu by creating a manual entry. How can you translate a Smartform? Select the translation language within the designer. Export it to XML, translate, and upload. Download it to Microsoft Word, translate, and then upload. Maintain the translation of the Smartform in the company settings. As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this? Create a follow-up activity from the Expenses page. Create a follow-up activity from the Efforts page. Create a follow-up activity from within the service call. Create a follow-up activity from the Smartform page. Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question. Data transfer object (DTO) Object type Sample chart Query. Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question. Perform system monitoring. Define service workflows. Edit Smartform templates. Maintain session configuration. Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question. Item Service call Service contract Smartform Equipment. What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question. Advanced perimeter security SSL-secured communication Full backup protection of customer data OAuth token for login-free access. For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question. Service call Activity Time and Material journal Service contract. What can you set in a scheduled business rule? Note: There are 2 correct answers to this question. Notification Frequency Condition Order. What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question. Ready to Plan Planned Technically Complete Cancelled Released. Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question. Can only be defined for mobile screens Can be used for field validation expressions Able to display custom translations Can define color coding Used to display, hide, sort, and group fields. Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question. Booking material for a specific service call and defined location Defining which material the customer needs to purchase before the technician can start the work Organizing spare parts to be taken to the physical location of the job Reserving material that has already been used for previous services. Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question. The SAP support team can modify report templates. Administrators can preview report templates. Users can delete report templates. Users can modify report templates. The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality? Series Picker Attachments Drop-down list. Which scenarios can you cover within the SAP S/4HANA solution portfolio? Note: There are 2 correct answers to this question. Self-service In-house repair Service fulfillment Contact center. What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question. Configurable onboarding platform to invite partners Automatic determination of activity effort and materials consumed Crowd workers can reschedule assignments within a set time frame Intelligent scheduling to determine the best qualified technician Crowd workers can accept or reject assignments within a set time frame. What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question. It is used to hide a Smartform from the mobile device. It is used to change Smartform mode from development to active. It is used to hide specific chapters. It is used to hide specific elements. As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question. You apply account-level settings to all databases. You apply account-level settings to a specific database. You apply company-level settings to all databases. You apply company-level settings to a specific database. You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address? Click on the navigation icon within the home page. Click on the navigation icon within the service call. Click on the navigation icon within the activity. Click on the navigation icon within the equipment. What is one of the main use cases for a Smartform? Provide smart progress feedback to the dispatcher. Generate a list of service team availability. Capture customer feedback. Provide a script for service execution. For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question. Mobile service execution Ticket and case creation Workforce management Customer feedback management. How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question. Create custom business rules. Activate permissions. Enable company settings. Configure checkout workflow steps. Adjust cloud account settings. What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question. Enter value list mappings for product types. Check the list of the existing known limitations. Ensure that the SAP Field Service Management system version is supported. Maintain code list mappings for service call types. Validate the RFC destination and IDoc setup. What information is stored in the QR code used in the Customer Self-Service portal? Customer Self-Service portal URL Moment-Sets specific short URL SAP Field Service Management URL Equipment specific short URL. Which actions are possible with the data loader? Note: There are 2 correct answers to this question. Export Enable data validation Generate sample upload file Choose Data update option. What statements are correct regarding company types? Choose the correct answer. Inventory Management can be used in standalone scenarios Reserved material as organization of parts for a particular activity and reservation of stock Usage of ERP Master data in ERP scenario Define value mapping for product types. Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer. In the SAP Field Service Management Web App In the SAP Field Service management Self-Service Portal In the SAP Field Service management Mobile app In the SAP Field Service management Crowd Service Marketplace. What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question. Read Delete Create Update. What is correct regarding user permissions? Note: There are 2 correct answers to this question. User groups are assigned to permissions Permissions are assigned to user groups Users are assigned to user groups Users are assigned to permissions. What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question. Enable business rule Configure workflow steps Assign correct CRUD to user group Define company setting. What assumptions / facts go for Querying? Note: There are 2 correct answers to this question. Core SQL supported DTOs have to be referenced by variable definitions DTOs have to be referenced by alias T-SQL supported. Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question. Release Assignments Enter materials used Create Technician Skills Define Core hours. What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question. Set Status to technically complete Set Status to Finished Approve EMME Edit Reserved material. What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question. Assign Technicians Create Equipment Update contacts Approve Efforts. As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question. Worktime pattern Missing Skills Booked assignments Availability Status. What are the approval statuses in Time & Material journal? Note: There are 3 correct answers to this question. Approved Declined Revoked Pending Accepted. What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question. The dispatcher needs to release the assignment The activity has to be assigned to the technician The service call needs to be assigned The activity needs to be in status finished. Which statements apply to Reserved Material? Note: There are 2 correct answers to this question Is used to book material in advance for a technician Organization of parts for a particular activity and reservation of stock Reserve parts for service call reporting Enabling stock integration with ERP for standalone scenarios. Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question. Service Call Checkout Report Business Partner Smartform. As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer. Standard Checkout Group Checkout Complete Smartform Save Efforts. Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Smartforms and Feedback Administration Master Data Planning and Dispatching. What is the first step a technician needs to take to add a Smartform within SAP Field Service Management Mobile App. Choose the correct answer. Select a Template Select a linked object Select a record from the linked object Select whether is mandatory. In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note: There are 2 correct answers to this question. Revision Language State Description. You want to create a new Smartform, which fields would you define? Choose the correct answer. Name, Description, Category, Labels Name, Description, Revision, Type Description, Category, Revision, Tag Description, Revision, Type, Tag. Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer. BackOffice Administrator Service Engineer Field Coordinator End Customer. Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question. Delete Object Create Object Delete Report Build Query Create Requirement. What does a report template contain? Note: There are 3 correct answers to this question. Translation Files Images Output Templates Integration files Style Files. What can you select creating a dashboard report? Note: There are 3 correct answers to this question. Sample Chart Chart Title Visualization Type Chart Category Chart Type. Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question. Column Line Scatter Area Pie. What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question. Use Pre-assembled queries Use Pre-assembled Reports Import Report Templates Import Queries. How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer. By adopting your workforce to accommodate for workers shifting perspectives By helping Employees learn more about next generation technologies By giving service technicians the ability to register for upcoming certifications By giving service technicians the ability to schedule the additional training. What aspect of SAP Field service management helps meet customer expectations for real time services. Choose the correct answer. SAP Field service management Customer Self-Service SAP Field Service Management Crowd Service SAP Field service management company SAP Field Service management Account Service. Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question. Monitor the Execution Stage Assign parts to the incident Record the Progress of the Incident Scan a QR Code Record the incident via the website. What needs to be done to create a moment set? Note: There are 3 correct answers to this question. Create Moment set Setup Business rule Create Item and assign it Create Moment Create and assign QR code. Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer. QR Codes Workflow assignments Branding Moment-sets. Which is the recommended browser for screen configuration tool? Choose the correct answer. Internet Explorer Google Chrome Firefox Microsoft Edge. What object corresponds to the service call in ERP? Choose the correct answer Sales Order Service Contract Service Order Quotation. Which functionalities does the data sync rule enable for mobile application? Note: There are 2 correct answers to this question. Increases security measures Stores data in the native device cloud storage Controls the information stored in offline mode Decreases application memory usage. Which statement best describes the possibility to export offline data from the mobile app? Offline data remains encrypted on the device and CANNOT be exported from the mobile app. Offline data can be exported from the mobile app with technician authorization. Offline data can be exported as soon as you have access to the mobile app. Offline data can be exported from the mobile app with administrator authorization. How does the data loader help you prepare and send data to the SAP Field Service Management cloud database? Note: There are 2 correct answers to this question. You can use it to download a template for a selected data object type. You can use it to download a list of master data object records. You can use it to upload a formatted and populated data record file. You can use it to define and upload new custom data objects. Which of the following are valid statuses for Smartform? New, Editing, Released Editing, Deactivated, Released New, Editing, Archived Editing, Translation, Closed. |
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