What do you issue to refund erroneous labor charges, overbilling, or incorrect expense billings? Invoice Chargeback Adjustment Credit Memo.
Which option of the General Invoice job regenerates all pre-approved Invoices, including locked Invoices? Lock/Submit Automatic Lock Pro-Forma Lock Override manual Lock.
What can be used as column in a rate matrix? Item Resource Resource category A custom project attribute.
How would a Service manager be able to track Total Cost of Ownership (TOC) provided by their IT support group?
1. Internal and external billing is provided for TCO.
2. Chargebacks provide consumers invoices reflecting their use of services.
3. Improved forecasts and budgets for the cost of resources providing services.
4. Relationships can be created which include NPIOs and Projects under Services. 1 and 2 only 3 and 4 only 2,3 and 4 only 1,2,3, and 4.
Which methods are used to post transactions to WIP? (Choose 2) Full Post Swift Post Partial Post Selective Post.
You can monitor a release's perfomance on the Release Dashboard page. Which portlets are found on the Release Dashboard page? (Choose 3) Scorecard Related Releases Related Release Plans Requirements By Theme Requirements By Priority.
In Business Relationship Manager (BRM), the Provider portal consist of six tabs with multiple portlets and drill-downs. On the Overview tab, on which portal does the IT manager review the services they support and compares those services against company-wide business goals in relation to the cost of the service and the ROI received for that service? All Services Service Metrics Service Portfolio Service Utilization.
What are the dashboards in Business Relationship Manager (BRM). (Choose 3) Vendor Service Provider Manager Customer.
Which statuses are found in the Invalid Transactions Log? (Choose 3) New Pending On Hold Rejected Accepted.
Defining release properties enables you to represent the incremental delivery of a new product, service, or project. Which properties do you define for a release? (Choose 3) Set milestone dates Set the business priority Create the investment ID Specify estimated effort and costs Attach related documents and files.
What is a typical life cycle for an idea? Open, Converted, Approved, Closed Created, Approved, Converted, Closed Open, Submitted for Approval, Approved, Converted Created, Converted, Submitted for Approval, Rejected.
Which financial attribute is optional Input Types Codes Company Classes Investment Classes Foreign Exchange Rates.
Which Statement about Locations is True? A Location must be a recognized geographical place. There can be only one Location assigned to an Entity Locations can be used to determine rates and costs in the Cost and Rate matrix. When you create a Location, you must also go to the OBS link and add the Location there.
Which functionality is available for an Idea? Baselines Hierarchy Chargebacks Incident Association.
What are the three types of methods you can bill with in CA PPM (Choose 3) Ledger Retainer Contract Selective Standard.
Which option lists the two items that are included in the CA PPM Demand Management module? Incidents and Ideas Incidents and Projects Projects and Programs Resources and Financials.
What must be done before an Incident can be converted to a Project or a Task? It must have actual hours entered against it It must have its status set to Ready to Convert It must be in the Category named to be converted It must be assigned to a project manager and flagged for conversion.
A transaction can be adjusted if (Choose 3) it has been billed it has been reversed it has been WIP posted it is not currently in the billing process previous adjustments have been approved.
The Financial administrator of CA PPM has following scenario:
The cost of each resource is unique and is a combination of their salary, benefits and vacation. The rate value charged to the customer for the resource is based on the type of individual doing the work, such as business analyst, Project Manager and Program manager
What is the most reliable way for the financial administrator to set up the matrices? A new rate and cost is created for each project with the appropriate resource values. One matrix is used to hold cost and rate values. The Role column is all that is needed. One matriz is used to hold cost and rate values. The Resource column is all that is needed One matrix is used to hold cost using the Resource column. Another matrix is used to hold the rate value using the Resource Role column.
Requirements planning provides you with a framework in which ti define and track the requirements that form the deliverables for your business. Which statements about requirements are TRUE? (Choose 3) Requirements are associated with a release. Requirements can be grouped into logical hierarchies For a requirement, ownership with an investment is a require field A requirement object represents an organizational need or deliverable A requirement can only be linked to a task at the lowest WBS level of a project.
What is the highest organizational level within the CA PPM financial structure? Site Entity Location Department.
Which method to incorporate an investment in a portfolio scenario is valid? Pinning the investment Selecting an option on the investment o always include in portfolios Adding the investment to the Portfolio Scenarios Global section in the ADministration tool Adding all the roles on the investment to the scenario will help ensure the investment is included.
As part of the setup process for Incidents, the CA PPM adminstrator configures lookups for incidents. Which lookups MUST be entered into the system? (choose 3) Priority Impact Urgency Category Incident Type.
Which billing type has no predetermined limit on the final amount? Internal Retainer Contract Standard.
What are the three classifications of Chargeback rules? (Choose 3) Recovery rules Overhead rules Time-based rules Standard Debit rules Investment-specific Debit rules.
which Exchange Rate type typically changes over the course of a day? Spot Fixed Average Cumulative.
What do you add to a release plan? (Choose 2) Investments Chargebacks Rate Matrices Requirements.
What is a valid reason to use the Transaction Entry functionality? Modify existing transactions View the pro forma invoice for a customer Enter additional transactions to the system that were not entered through timesheets View the data from Timesheets that has been posted through the Post to Financials job option.
What are best practices for creating financial organization attributes? (Choose 3) Restrict access to billing to prevent errors Use a sandbox or development system to test your structure Only add the GL accounts that you need for project accounting Make adjustments with time sheet changes as much as possible to keep everthing in sync. Only create Departments and Locatons in CA PPM that are needed for financial reporting.
In Business Relationship Manager (BRM), which Service dashboard portlet contains a list of metrics with a stoplight to indicate the status of the metric Cost Analysis Service Health Project Analysis Customer Watch.
When you build a portfolio scenario, what does the Efficient Frontier represent? The scenario Investments categoorized by the life-cycle stage The relative alignment of investments to organizational goals The risk of a portfolio Investment at a specific planned net present value (NPV) The set of optimal scenarios for a given set of Investments such that no other scenarios exist with less cost and more benefit.
Which billing methods enable you to print invoices? (Choose 3) Batch Demand Advance Retainer Contract.
When an Incident is created, it is visible in one or more of the three tabs on the Incidents list page. Which option correctly identifies the tabs that are visible? Mine, Assigned and Others Open, Closed and Resolved Owned, Team and Completed Assigned to me, Reported by me, Reported by Others.
When you define a transaction, which property automatically populates the Transaction Class and Input Type code fields based on the financial properties of the resource? Resource ID Resource Type Resource Class Resource Expense.
When is a portfolio created automatically by the system? Never When a service is created When a department is created When the auto-create portfolios option is turned on in the Administration tool.
When you financially enable a company, which property determines how financial transactions are processed? Batch Cycle Financial Status Invoice Template Investment Class.
To form a billing hierarchi with multi-livel billing, you need to make sure all projects in the billing hierarchy (Choose 3) are cyclically dependent have the same company have same billing type have the same billing currency have the same Company Class.
In Chargeback processing, what describes the criteria for matching to transactions during the Generate Invoices process? Bill Expense Rule Headers Chargeback Type Chargeback Options.
The requirement type can be used to further classify and group requirements. What are the predefined requirement types? (Choose 3) Feature Outdent User Story Requirement Associated Task.
How many levels can the service Hierarchy contain? 2 3 5 Unlimited.
When you create a portfolio, there are seven different types of Investment objects that can be included. What are three of these? (Choose 3) Idea Asset Invoice Service Chargeback.
What MUST be established before an Entity can be created? (choose 2) Location OBS Departmaent OBS Fiscal Period Type Default Billinf Currency.
What is the correct sequence for managing Invoices in the Chargebacks process?
1. Run the Generate Invoice Job
2. Approve or Reject the Invoice
3. Submit the Invoice Approval 1,2,3 1,3,2 2,3,1 3,2,1.
Which financila attribute is mandatory Vendor Currency Batch Cycles Charges Codes.
When you create a portfolio scenario, you need to select roles for it. What do the selected roles influence? The selected roles will influence which Investments appear in the Efficient Frontier The selected roles will influence which Investments should always be in the result set. The selected roles will influence which Investments are subject to the optimization parameters. The selected roles will influence which Investments are selected when the scenario is generated.
What provides you with a snapshot view of the status of your Investments and supports the decisions you make about Investments that should be added to or removed from the portfolio? Contents tab Scenarios tab Scorecard tab Properties tab.
A Cost Key is the cost collection and reporting structure for an Investment using Advanced Billing. What are the four Cost Key definitions. (Choose 4) Client Vendor Project Currency Resource ID Charge Code.
Which billing method lets you create, modify, and issue an invoice before services are perfomed or project costs are incurred? Batch Demand Advance Standard.
In Financial Management, at which levels are reports run to provide high-level roll-up reporting and detailed reporting? (Choose 3) Entity Location Resource Allocation Department.
Which chargeback rules can be used globally within an Entity to charge Departments for Investments costs? Credit rules Overhead rules Standard Debit rules Investment-specific Debit rules.
The Financial Status determines how transactions entered against a project are handled. If you set the status to Hold, then the project is no longer open for financial processing transactions can be fully processed within the system new transactions cannot accumulate and credit memos cannot be issued against a project. new transactions cannot accumulate but existing transactions can be processed against the project.
What MUST you create before you can add a location? (Choose 2) An entity A rate matrix A Location OBS A Department OBS.
Requirements planning provides you with a framework in which to define and track the requirements that form the deliverables for your business. Which statements about requirements are TRUE? (Choose 3) Requirements are associated with a release Requiriments can be grouped into logical hierarchies For a requirement, ownership with an investment is a require field. A requirement object represents an organizational need or deliverable. A requirement can only be linked to a task at the lowest WBS level of a project.
Which logs show timesheet transactions for Projects and Resources that are fully financially enabled? WIP Transactions Log Transactions Error Log Post to Transactions Log Invalid Transactions Log.
Which event must occur before the Subscriber Dashboard is available to a Department? The Department is part of a portfolio The Department has subdepartments The Department has subscribed to a service. The Department provides subscriptions to other departments.
You can use power filter criteria on included Investmetn types to narrow the scope of portfolio contents. Where do you build power filters. Query Builder Portfolio Manager Expression Builder Administration Tool.
When you build a portfolio scenario, what does the Efficient Frontier represent? The scenario Investments categorized by the life-cycle stage The relative alignment of Investments to organizational goals The risk of a portfolio Investment at a specific planned net present value (NPV) The set of optional scenarios for a given set of Investments such that no other scenarios exist with less cost and more benefit.
Which classes enable the logical categorization of work within an organization? WIP Classes Resource Classes Company Classes Investments Classes.
Which statement about a Service is TRUE? Tasks can be created for a service Time can be entered against a Service Incidents cannot be linked to a Service A Team cannot be created for Service.
Which billing method lets you invoice transactions at any time during the billing cycle? Batch Demand Advance Standard.
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