While you are on duty in the control room you will be the face and voice of the company, interacting with the people physically and by the telephone on a daily basis.
TRUE FALSE.
Which of the following shows the best example of not having a professional and kind manner? Smiling when interacting with a visitor. Giving your full attention to a employee's question. Having small talk with a visitor as they wait for their contact while you are eating your lunch. Greeting the employees as they come into work.
When you are interacting with people you are also monitoring their appearance, behavior, body language and property if brought. TRUE FALSE.
Select all the answers that are correct. Left click on the "green button" with you mouse on the question and draw a line to each answer that applies, to finish your line click once more on the answers' "green button". Be sure to ask questions like_________?.
Asking questions is key to make sure you “_______”what is being understood, this is vital while helping employees / public showing that you “_________” on what the topic is from a customer service and Security point of view. "Know" and "Care" “Face” and “Voice”
“command" and "you are in charge"
All of the answers are correct.
Anyone calling SKORPIOS looking for work will need to be transferred to HR. TRUE FALSE.
It is your job to screen all the visitors that come on site.
TRUE FALSE.
All outside personnel must have an appointment to meet with their contact. TRUE FALSE.
Questions can help prevent a breach of ______ and ________ policy. “Visitor” and “Contractor” “Security and Safety” "Gases and Chemicals" None of the Answers.
To enter the clean room only visitors will need FAB management approval, this does not apply to Contractors working in the clean room therefore Fab authorization is not necessary to vendors. TRUE FALSE.
A Permanent Resident / Green Card holder is considered an FP (Foreign Person) therefore will be receive an FP badge. Only U.S. Citizens receive a non-FP badge. TRUE FALSE.
Can a visitor work on site? Yes, as long as they have an escort No, they will be considered a contractor vender and will need the appropriate paperwork, authorization, training and badge. Yes, as long as they have FAB management authorization None of the answers are correct.
Some of the roles here at SKORPIOS Security is _____________. Phone operator Customer service Security Screener All of the answers are correct.
All outside incoming calls from the public will be answered how? "Security" "Thank you for calling Skorpios Technologies, this is ___________ how can I help you?" "Security Control this ___________, how can I help you?" "Hello?".
Company incoming internal calls will ring on “2000 or 5000” extensions. TRUE FALSE.
When transferring a call you will need to “press Transfer” then dial the number. Next you will need to do what?
Hang up Press “8” and hang up Press “Transfer” again to send the call then hang up. None of the answers are correct.
Any calls requesting “Accounts Payable or Receivable” will need to be transferred to ___________. Charlene Peabody Skorpios Headquarters in Albuquerque, New Mexico Facilities All of the answers are correct.
It is policy that you are not allowed to give out any employee’s direct phone line or cell number. TRUE FALSE.
The SKOPRIOS Site is protected by__________________. outer and inner fence line Access Gates and Cameras Armed Security Officers All the answers are correct.
How will a vehicle gain access into our inner fence line? The vehicle will pull up to our access gate and wait to be identified by the officer. Vehicles can call Security and state who and why they request access. The vehicle must have a "reason of work" related to the area of the site to enter certain restricted gates All the answers are correct.
The nitrogen plant access gate that is not controlled by the control room console but by a key; this gate is located in front of the employee lobby entrance. TRUE FALSE.
Select all the answers that are correct. Left click on the "green button" with you mouse on the question and draw a line to each answer that applies, to finish your line click once more on the answers' "green button". Gate(s) entered for all SRD deliveries.
Which statements is not true? To OPEN the access gate push in the “LOCK” button, at this time the gate will open. To CLOSE the access gate be sure to push out the “LOCK” button for the gate to close. If the buzzer alarm for the gate is not pushed back out the loop detector will continue to function to notify you of a vehicle at the gate. Keep in mind if you do push the LOCK button back out to the "default" position the gate will close automatically. .
How often do you perform a camera checks? Beginning of your shift for equipment inspection At least every hour of your shift When you can All the answers are correct.
If you come in contact with an area of concern when performing your camera check you will need to do what? Leave the control room and see for your self with side arm drawn. Contact the appropriate department and your supervisor as soon as possible. Call Facilities and ask what you should do. Only monitor the cameras every hour to see if the area of concern changes.
PTZ stands for what? Proper Time Zone Philip Thomas Zeta company Pan, Tilt, Zoom Closed Circuit Television.
Only with Skorpios VP, Lisa Albrecht authorization you may review any camera footage requested? TRUE FALSE.
When performing a camera check you will scan every area of the view for each camera using the functions Pan, Tilt and Zoom if applicable. TRUE FALSE.
What are the hours of operation for Shipping and Receiving? 0600hrs - 1430hrs Monday through Friday 0700hrs - 1530hrs Monday though Thursday only Open 24 / 7 0800hrs - 1630hrs Monday through Friday.
Select all the answers that are correct. Left click on the "green button" with you mouse on the question and draw a line to each answer that applies, to finish your line click once more on the answers' "green button". Steps for delivery to SRD .
During a delivery the term “POV” stands for: Property of Value Private owned Vehicle Public operated Vehicle None of the above.
During business hours Chemical deliveries will be received where? East side of Dock CCS West side of Dock At Facilities.
During non business hours Chemical deliveries will be received and sign for where? East side of Dock CCS, but by the approved departments for signature and not by security alone With Facilities after contacted in CCS All the answers is correct.
Select all the answers that are correct. Left click on the "green button" with you mouse on the question and draw a line to each answer that applies, to finish your line click once more on the answers' "green button". Identify all the suspicious signs for a package.
If you come into contact with a suspicious package you will need to notify who? List all the answers you will notify. Notify.
Bonus question 2 points: What does CCTV stand for? Company Censored Television Closed Caption Television Closed Circuit Televison Non of the answers are correct.
Bonus Question 2 - worth 2 point:
Where do you locate the phone directory for FAB worker’s Radio Sonim Phones to transfer a call?
The RED tab on the bottom of the Excel file “Skorpios Phone Contacts” The GREEN tab on the bottom of the Excel file “Skorpios Phone Contacts” At the top right side of the Excel file “Skorpios Phone Contacts” in YELLOW In the CCS manual.
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