If a Health Cloud administrator wanted to consume the content of an HL7 v2 – Simple Application message, which step would they need to take?
Do Nothing – Health Cloud works out of the box with native HL7 message
Use salesforce Connect
Write a custom apex class to consume parse and store a native HL7 message
Use an HL7 broker/engine to transform the text based HL7 message into JSON and pass it to the Health Cloud.
.
Which resource within health cloud facilitates the easy exchange of data between Health Cloud and the client Electronic Medical Records
Health Cloud has a built in HL7 integration Engine
Health cloud has prebuilt connections for the top ten EMR’s
Health cloud has a lightning component button automatically configured to ‘Export to EMR’
Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model
.
What is the latest FHIR model aligned to Health Cloud?
V5
V4 V3 V1.
When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?
Sourcesytem identifier
Contacts Account Identifier.
Which two interoperability standards are support by salesforce to facilitate the exchange of health data? (Choose two)?
EDI ANSI X1- Recall Concept/Remainder 2
FHIR V4( Fast Healthcare interoperability Resources)
The Direct Standard
HL7 V2- Simple Application3 – Apply to real word/Analyze / Evaluate(Health Level Seven)
DICOM (Digital Imaging and communications In Medicine.
Which three medication related FHIR resources are supported in the new data model of Health cloud (Choose Three)
Medical Administration
Medication Dosage Medication Dispense
Medical Request.
With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)
The New clinical data model in health cloud is aligned with FHIR R4 standards.
Health cloud support data exchange with both HL7 and FHIR enabled systems.
Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 – simple application interface.
Health cloud has a FHIR server.
The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.
Which steps should a salesforce administrator complete to set up a warehouse that serves as a product fulfillment location to salesforce representative in a specific region, irrespective of the account? (Choose three)
Create Inventory Location and add Visitor Address as Location Address.
Create Record in Product Fulfillment Location.
Set-up Product Transfer and product request.
Select inventory location while creating visit
Create a product item entry inventory, a single entry for each product that will be replenished from industry.
.
Which two preference must a salesforce administrator enable to begin using Intelligent Sales for Medical Devices? (Choose two)
Visit Inventory Management
Intelligent Sales
Action Plans
Lightning Flows
Lightning App builder.
Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
Create a Task and add task to an action plan template.
Create flow for the business process.
Create a task and add the task to visit creation.
Create an action plan template add flow and published the template.
A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)
Under visit, choose to navigate to visit Products.
The transfer can be requested while creating an Order Authorization for a Visit.
To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.
During Visit creation you can request the transfer while selecting products required for a visit.
.
Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?
Shield Tableau CRM
Health Cloud
Service Cloud.
A Health Cloud administrator has to provide the DevOps team access to production copy sandboxes for investigation and fixes. How can be administrator ensure that all privacy, compliance and regulatory requirement are met.
Install Mask and anonymize sensitive data on production copy sandboxes.
Only allow offshore team access to production copy sandboxes if they have taken compliance training and are certified to have access.
Only allow onshore team access to Health cloud objects on production copy sandboxes.
Install Shield only in production copy sandboxes.
Install shield and encrypted all PII data on production sandboxes.
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System
Administrator has been tasked to ensure the platform encryption has been configured. The patient’s name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?
Encrypt all PHI/PII data
Encrypt all data
Use Class Encryption to encrypt field identified as PHI
Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.
Which action is Possible in the program enrollment flow when adding in ‘Enroll in Program’ quick
action to a record? (Choose three)
Starting a new blank care plan
Signing enrollment consent form
Seeing a list of all product and selecting applicable products
Selecting the provider associate with a product
Creating a new care program.
Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a Care Program? (Choose two)
Copy-protected PDF files
Opt out consent documents
Authorization consent forms
Files that are smaller than 2 – Simple Application 5MB
Password protected files .
In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 – Simple Application correct options)
By engaging in a web chat with an agent who presents consent forms in chat window.
By sending an email that then create a case using email-to-case.
By talking to an agent via phone who then enrolls the patient
By submitting consent Via SMS using Einstien Chat bot.
By using a Self-Service portal via a Community.
.
In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)
Create a healthcare provider enrollment flow
Install emergency Response Management unmanaged package
Leverage pre-configured flows provided with Health Cloud
Create Patient Enrollment Console.
Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)
The clinical indicators that need to be monitored in the Care Program.
The products that are associated with a given Care Program.
The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
The budget & expense of the company’s associated Care Program.
The Plans that enrollees have been engaged in as part of the Care Program.
What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 – Recall concept / Remember.)
Care Programs track a patient’s overall health journey, while Care Plans are more focused on
specific care needs.
Care Plans can be exposed in a community while Care Programs cannot.
Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences companies.
Care Programs are just a different type of Care Plan which capture more details such as financial information.
Care Programs are an extension on Care Plans.
.
Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities? (Choose two)
Health Cloud for Community
Health Cloud
Health Cloud Platform
Health Cloud Permission Set License
Health Cloud Standard
.
How can a Health Cloud administrator change the label ‘Patient Card’ to ‘Member Card’ to be more
aligned with their specific business terminology and use case?
Go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’ label, click the ‘New Local Translation/Overrides’ button, Select the language and enter the new label.
Go to the Health Cloud – Admin Home page, select the Patient Card Configuration tab, and click
‘New’ to add a new configuration for ‘Member.
Go to Setup, navigate to the Patient Card object, and edit the Patient field name.
Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card
component, and edit the name to ‘Member’.
The labels that come with the Health Cloud cannot be changed. .
How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?
The Individual data model may be used to represent Members and Patients.
Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.
Salesforce recommends using Member Accounts to represent Members and Patients.
Leveraging Person Accounts is the recommended approach to represent Members and Patients. .
Within Health Cloud Console, there are two apps available for use depending on work preferences, which console is available within Lightning Experience?
Health Cloud – Worklist
Health Cloud – Individual
Health Cloud – Personal
Health Cloud – Console.
A Health Cloud administrator would like to setup a new default sub-tab when opening record, where in the setup menu would the administrator go to accomplish this?
Custom Permissions
Custom Settings
Custom Labels
Custom Metadata Types
Custom Object.
A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?
Flow Session Setting -> CallCenterFlow
Feature Flag Setting -> CTIDriverSetting
Job Flow Setting -> ConsoleDisplayValue
Health Cloud Setting -> HcFeatureDriver.
How would a Health Cloud administrator indicate which tab should appear when a patient record is opened in the Patient Console?
In the CardView dropdown custom setting for that tab, enter Default for Category Name.
In the CardView dropdown custom setting for that tab, select Subtab for Tab Type.
Edit the Patient Card configuration for the tab and enable Default Subtab
In the CardView dropdown custom setting for that tab, enable Default subtab. .
Where can a Salesforce administrator configuring different levels of access to patients’ care plans, configure team members different levels of access to cases to ensure sensitive data is not shared with the wrong groups?
Permission Set Groups
Profiles Contact Roles on case
Permission Sets
Case Team Roles.
Which three types of customizations can be managed through the Health Cloud Admin app? (Choose three.)
Patient Card Configurations
Timeline View Configurations
Cross Object Relationships
Household Relationships
Permission Set Assignments.
What is Health Cloud? (Choose two.)
Health Cloud is an engagement layer.
An AppExchange core package and third party service.
Health Cloud is part managed package and part core services.
Core services exposed by permission license.
Health Cloud is a new type of Electronic Health Record.
Clinicians want to see an overview of the patient’s life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?
Life Goals
Life Events
Household Map
Milestones
Life Map .
Which three of the following features are included with a Health Cloud License?
EHR Mulesoft Templates
Surveys
Intelligent Document Automation
Care Cordination(Patient Services)
Intelligent Form Reader with Amazon Textract.
Which Visual representation in Health Cloud would enable a care coordination to see all the
relationships between a patient and the people and organizations participating in the patient’s,
including those across multiple care plans?
Timeline view
Care Team
Lightning Empower Components
Householding Map
Patient Card .
Which three options are standard objects available for Insurance Management? (choose 3)
Insurance Benefit
PurchaserPlan
MemberPlan
Coverage Benefit
Insurance Coverage.
The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management. Which two of the listed steps need to be taken during the set-up process? (Choose 2)
Install the Health Cloud Care Request Extensions unmanaged packagE.
Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users.
Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users.
Install the Utilization Management Extensions.
Which three business process are supported by Salesforce HC utilization Management? (Choose 3)
Ticketing Physician Request
Drug Request
Admissions
Appeals .
Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
Care Request Plan
Care Diagnosis
Care Authorization
Care Request
Care Request .
Which is true about choosing a care request type when setting up a new care request record?
Any case record type can be chosen when creating care request.
A care request type cannot be chosen when creating a new care request.
A case record type can be chosen to identify a single care request type for each care request.
Multiple care request types can be chosen for a single care request.
Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose 3)
There are not enough Providers for the amount of the Care Requests.
Insufficient funds allocated to Research and Development.
The need to drive sales while reducing cost.
Growing customer expectations for delivery of care everywherE.
Growing demand for a more personalized care experience.
Which permission set is needed to grant users read access to health insurance records and also create, read and update access to Utilization Management records?
HC Utilization Management Permission Set
HC Foundation permission set
HC Permission set license
The Health Cloud Member Services Permission Set.
What is the best practice when transitioning an org from Service Cloud to HC?
Approach depends on how each customer uses their org. Any other options may be used.
Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
Migrate the entire org in place.
Build out HC capabilities in a new org, then migrate all users and data.
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities.
What is the recommended best practice for modeling members in HC for this organization?
Only groups needing HC capabilities need to use Person Accounts.
Model as Person Accounts, whether they are using HC capabilities or not.
Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.
Use the individual model with HC .
In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org?(Choose 2)
Use Salesforce Data Masking when moving data to a Sandbox.
Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
Export Data to a spreadsheet to remove PHI before importing it into a Sandbox
Ensure Sandboxes have
Platform Shield enabled.
What is the recommended approach to create patients’ records used in HC?
Use Patient Data Import Wizard for importing up to 50,000 records.
Patient object to convert leads into contacts.
Create patient records using Patient Loader WizarD.
Create as Person Accounts or Leads for referrals .
Which step is recommended to be completed before migrating from Service Cloud to HC?
Migrate all existing leads to candidate leads.
Migrate patient data to person accounts.
Uninstall any Sales Cloud related packages.
Log a Salesforce support case.
A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?
The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.
If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.
The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.
The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.
.
Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)
Monitor the location of the patient using the GPS on their mobile device.
Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.
Connect the patient’s social media accounts to the patient profile and use information contained in social media feeds to monitor the patient’s health.
Bring in all the device generated data for the entire patient population to create a device data lake within Health ClouD.
Use the data generated by connected devices used by patient to monitor the patient’s health.
.
Which of the following Salesforce and Health Cloud objects can be used to represent Provider and their relationship in a Provider Management data model? (Choose Three.)
Contact Healthcare Practitioner Facility
Lead Case Healthcare Provider .
A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?
HealthcareFacilityNetwork HealthcareProvider HealthcarePractitionerFacility HealthcareProviderSpeciality BusinessLicense.
An administrator wants to add additional fields to their Provider Search capabilities. Which two objects can they map fields from? (Choose Two.)
Healthcare Practitioner Facility
Care Provider Searchable Field
Person Account
Account Healthcare Provider .
Which objects are leveraged to track patient referrals?
Lead Care Request
Care Program Enrollee
Cases.
Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose three.)
Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.
Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.
Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
Track their patients as contacts by using Contact entity in Salesforce.
Track the location duration and number of participants in each contact encounter that the infected person was involved in.
.
A Health Cloud administrator is working to create an external facing site to allow patients to find providers within their network. The site is being built by Experience ClouD. The administrator needs to determine what access external users must be granted to allow patients to search and find Providers that fit selected criteriA. Which object do the external user need read access to?
CareProviderFacilitySpeciality HealthcarePractitionerFacility CareProviderSearchableField CareProviderSearchConfig.
A Health Cloud administrator working on a Care Coordination project needs to change the role name ‘Care Coordinator’ to ‘Care Consultant’ to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role ‘Care Consultant’? (Choose three.)
Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.
Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.
Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.
Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.
Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.
.
In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically? (Choose Two.)
Setup a scheduled Apex batch job.
Use the CMS recalculation API
Use a third party API to recalculate CMS risk score
Setup a Apex batch job and run the job manually
Create a Healthcare Provider enrollment flow.
Which three of the following Health Cloud objects are part of the standard Care Management data Model? (Choose three)
CareSpeciality
CarePlan Template Task
TimelineViewConfiguration CareProgramGoal CarePlanGoal.
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplish this requirement? Program Enrollee Settings
Care Program Settings
Health Cloud Settings
Care Request Settings.
Which two of the following statements are true about Care Teams? (Choose Two.)
Care Team Members are optional on a Care Plan.
A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.
If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.
Communities must be enabled before External Care Team members can be added. .
A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but is not seeing the recalculation score for the patient. Which of the following is most likely the reason why recalculation score for the patient is not displaying?
Use the CMS recalculation API
Risk scores are only recalculated for patients who are affiliated with a care program.
CMS scores cannot be recalculated in health cloud.
Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk score.
Which Salesforce object is used to model a Care Plan?
Account Lead Case Opportunity Task.
When Setting Up Intelligent Sales, which three types of record should be a ………………..
Records can be Created? (Choose Three)
Accounts Contacts Assets Locations Opportunities.
How does an administrator display device information on a patient card?
Create an Asset record and create a care registered device record that look up to the patient.
Create a custom field on the EHR_Patient object with a formula that return the information.
Create a custom field on the EHR_DeviceRequest object with a formula that return the information.
Create a custom field on the EHR_MedicalDevice object with a formula that return the information.
Create a custom field on the FilterCondition c object with a formula that return the information.
How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two)
Permission Sets
Sharing setting
List View Permissions
Field Level Security.
Which three steps should be followed when setting up Intelligent Sales in Health Cloud? (Choose three.
Customize Visit Execution event object
Customize the vendor product fulfillment flow
Enable Intelligent Sales
Set up permission set for Intelligent Sales
Set Visit Inventory Management to enabled .
Which entity in Health cloud is used to store the details of a vaccine being administrated?
Procedure
Patient Immunization
Medication
Encounter.
Which three types of Electronic Health Record data transmitted via HL7 can be stored in Salesforce objects? (Choose Three.
Continuation of Care document (CCD.
Observation Results (ORU)
Personal Health Record (PHR)
Admission, Discharge, Transfer Data (ADT)
Clinical Document Architecture (CDA.
A client wants to store data for patient’s smartwatch to display within the Remote Monitoring
charts. What object would you store this information in?
DiagnosticSummary
Care Observations
Clinical Encounters
Identifiers .
Which Feature would an administrator setup to help their sales team view all provider related to a specific facility?
Provider Search
Practitioner Relationship
Provider Cards
Provider Relationship.
Which three activities does “The Social Determinants” feature in Health cloud help providers
perform? (choose three.
Integrate service such as transportation and meal delivery into their patient care plans and programs.
Track determinants and barriers to care across their patient populations
Automatically import credit scores and income information into the patient record in Health cloud
Track the influence of the social network of the patient on the patients’ health outcomes
Plan interventions to help address the barriers to care within their patient populations.
Which of the following capabilities of the provider search would a customer service Agent use to help payers to find the right provider? (Choose Three.
Use Provider search in an authenticated community page
Use provider search in an unauthenticated community page
Control the list of the fields displayed in the search panel and search results
Use custom fields defined in healthcare provider and healthcare Practitioner Facility entities as part of the search provider.
Use custom fields defined in any entities within the Provider data model in Health cloud as part of the search component.
.
Which of the following is a valid Life Science Program Management data object ? (Choose threE.
Care Program Problem
Care Program Team Member
Care Program Provider
Care Program Enrollee Product
Care Program Enrollee Campaign
.
Which three statement are true about a Care Program? (Choose 3)
A Patient can be enrolled in multiple care programs at the same time.
A Patient cannot be enrolled in the same care program more than once.
More than 500 patients can be enrolled in a care program in a single request using the Care Program Enrollment.
CareProgramEnrollee represents the participant enrolled in a care program
A patient can be enrolled in the same care program more than once. .
Which Intelligent Appointment Management, What products or feature can be leveraged to supplement? (Choose two)
Salesforce Field Service
Tableau CRM
Salesforce Scheduler
External Scheduling Systems.
Which Three items can be a Life Science company track about a Care Programs using Program Management? (Choose Three. (Repeated question)
The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
The budget & Expenses of the company’s associate Care Program
The clinical indicators that need to be monitored in the care programs
The products that are associate with a given Care Program
The plans that enrollees have been engaged in as part of the care program.
Which underlying object helps with sales compliance with sales agreements?
Opportunities
Contacts Orders Forecasts .
During set up a salesforce admin is unable to install the health cloud claims unmanaged package. What is the reason?
The health cloud managed package is missing
The health cloud permission set license is missing
The administrator is not registered in AppExchange
The administrator doesn’t have health cloud license
.
A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?
Health Cloud uses Business API’s that should be used instead of object level API’s
Only object level APIs should be used as Business APIs are not used for record creation.
Health cloud and custom objects both leverage the same object -level API approach. No unique health cloud considerations apply.
Any combination of object-level APIs and business APIs may be used. .
Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?
Install the heath cloud unmanaged package extension
Install the health cloud managed package
Install the health cloud care request extensions managed package.
Assign the health cloud social determinants permission set
Assign the health cloud foundation permission set .
Which statement is true about using PurchaserPlan and MemberPlan together when onboarding new insurance members?
Multiple purchaser plans can be associated to multiple Member Plans.
Purchaser Plan and Member Plan has a master detail relationship
there is no relationship between MemberPlan and Purchaser Plan.
PurchasePlan is to be used as a template for creating MemberPlan.
Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose threE.
Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.
Use provider search in an authenticated community page
Connect the list of fields displayed in the search panel and search results.
Use provider search in an unauthenticated community page.
In which two ways can Makana health service administrator prevent unauthorized users accessing the data?(choose two)
Encrypt the data using shield
Install shield and enable mask.
create sharing sets
optimize data using mask
use field level security setting, record access setting and object permission.
An insurance organization wants to be able to track specialties and sub-specialties related to practitioner to use in provider search. Which would they store these relationships? (Choose threE.
Care provider facility specialty
Healthcare provider specialty
Care Taxonomy
Healthcare provider Taxonomy
Care specialty .
Which two steps can an administrator take to configure the care program enrollment flow? (choose two)
Customize the out of box enrollment flow to match requirements
Use the provider enrollment flow out of box.
Customize the provider site flow.
Identify the patient as approved candidate in the flow.
Customize the care coordinator flow for patient. .
Which three of the following statements are true about Care Plan Templates? (Choose ThreE.
When creating a care plan with a template you can unselect tasks so they will not be included.
The sort order of the Task group by Fields can be changed under custom setting task group.
Care plan templates must include at least 1 problem, 1 goal and 1 task.
When creating a care plan with a template you can change the offsets of the tasks.
Care plan templates can only be used when creating a new care plan.
Which two fields are optional when creating a new Care plan task? (Choose Two)
Status Due Date
Goal Problem Task Owner
.
Which Data Model Leverages external objects to support the use Case?
Care Observations
Claims
Member Plan
Clinical Service Requests.
Which format is acceptable for intelligent document automation upload?
.PNG
.CSV
.DOC
.MP4
.
Which three steps are needed to setup Care Requests? (Choose three).
Create a new case record type for each Care Request type
Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.
All Care requests are pre-setup on all Health Cloud orgs by default.
Choose any existing case record type for each Care Request type.
Choose case Care Request record type for each Care Request configuration. .
Which three steps should the Data Architect take to ensure a successful migration from the individual Model to person Accounts? (Choose three).
Configure your person account record type in the individual Record type Migration
Enable ‘Individual to Person Account Migration’ in custom setting
Ensure Person Accounts is enabled on the org.
Log a case with Salesforce to perform the conversion from the individual Model to Person Accounts.
Use a CSV field a map PersonRecordTypeId to the Person Account Recordtype…….
.
Which three are the main consideration when transforming the individual ……….
Transforming the individual data model to person accounts in production org…
Patient to Case Object relationship
Account to Case object relationship
OWD sharing
Integration between Salesforce and 3rd party system
.
In which three ways does Health cloud meet compliance and regulatory requirements? (Choose three.)
Health Cloud helps HLS organization achieve HIPAA Compliance
Health cloud is HIPAA certified
Health cloud is HITRUST certified
Health cloud is GDPR certified
ealth cloud is HL-7 Compliant .
Which three type of basic Patient or Member information is displayed on the Patient info component? (Choose three.)
Primary Care Coordinator
List of Patient/Member Conditions
Gender Thumbnail of Chatter Photo
Date of Birth and Age .
Which data model is used to represent information via standard object and record types on standard objects to manage how care is covered?
Health Insurance data model
Coverage data model
Payer data model
Plan data model
Benefit data model .
Which two health cloud specific setting must be configuration Health cloud org has lightning
experience enabled person account (Choose two)
Under Custom Metadata Types, enable the Health cloud Setting
Disable “Use Individual Data Model” in custom setting
Under Custom Metadata Types, Update the Health cloud ‘HCFeature’…
Enable “Use Person Accounts” custom setting. Under Custom Metadata Types, Create a mapping records for Person accounts. .
How Should Members and Patients be represented during the… Managers as per the
Salesforce recommendation? Leveraging Person Accounts is the recommended approach to ………
The individual Data Model may be used to represent members ………
Salesforce recommends using Member Accounts to represent members ……
Leveraging Candidate Accounts are the recommended approach to ………
.
Which add-on license enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment ?
Einstein Vision
Einstein Analytics Predictions
Einstein Bots
Einstein Activity Capture .
Care Requests seek authorization from a health plan for drugs, services, and admissions. They can also contain request for review, appeals, complaints and grievances. Which Care Request review ensure that a member is getting the right care in timely and cost-effective way?
Disposition Review
Concurrent Review
Care Review
Preauthorization Review
Retrospective Review.
The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)
Path can not be used to visually represent the status of a care request.
Care request functionality is included in the Health Cloud managed package.
Each Care request has to have an associated case.
New Care requests can be created using the ‘create care request’ component.
Care requests has empower components that can be exposed within Communities.
An Health Cloud administrator has a requirement to display a custom field from the HealthCondition object that categorizes High Risk Conditions on the Patient Card. Which two are steps required to achieve this? (Choose two.)
Add the newly created custom formula field on the Patient Card referencing the HelthCondition object.
Create a custom formula the Account object.
Create a custom formula field on the Custom HealhCondition object.
Create an APEX Trigger to categorize the High Risk Conditions.
.
Which entity in the new data model of Health Cloud can be used to store mappings between different coding systems such ICD and HCC codes?
Identifier Codesets ContactPoint Codeset Bundle.
How can Code Sets be managed in Health Cloud?
Health Cloud provides a Code Sets data model that is pre-populated with industry standard procedures and diagnostic code sets.
Health Cloud does not provide a Code Sets data model
Health Cloud provides a Code Sets data model that must be populated from an external source.
Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the latest code sets are always available.
.
In which three ways can users access Provider Management standard objects? (Choose three)
By using Service Cloud
By assigning Health Cloud Platform Permission set licenses.
By assigning Health Cloud Foundation Permission set.
By assigning the Provider Permission set.
By using Health Cloud. .
Which credentials are available to track against providers with standard Health Cloud? (Choose two.)
Specialties Facility Relationship
Business License
Board Certification .
An admin wants to enable their users to leverage Provider Search,which denormalized object holds data to support this feature
HealthCare Provider Facility
Provider Search Sync Logs
HealthCare Provider
Care Provider Searchable field .
A HC admin is configuring a ‘Convert to Patient’ process,utilizing the Lead to Individual Conversion
Apex class. Which statements are true about the steps the admin can take?(choose 3)
The admin must configure all Lead field mappings including Medical Record Number,Source System and Source System ID.
The custom Convert to Patient button should be added to the Lead list view.
Some Lead field mappings including Medical Record Number,Source SystemID can be handled automatically by HC.
The Lead to Individual Conversion apex class will create a new Opportunity for the patient.
Duplicate checks on Medical Record Number,Source System and Source System ID can be handled automatically by HC
.
Which 3 of the components are customizable in HC?
Timeline EHR Data
Life Events
Patient Card
Custom Label .
A service cloud organization migrating to HC uses Contacts to represent patients, physicians and non-clinical staff. Which of these groups of contacts should be modeled as Person Accounts post- migration?
Patients should be modeled as Person Accounts. Providers and non-clinical staff can be modeled as Person Accounts or Contacts
Patients, physicians and non-clinical staff should be modeled as Person Accounts.
None By using individual data model, the use of person account can be avoided
Patients should be modeled as Person Accounts. Providers and non-clinical staff should be modeled as Contacts
.
Three steps required to configure HC?
Install HC unmanaged Package
Install HC managed package
Verify that chatter is enabled
Configure the console view
Enable the options for contact to related with multiple accounts.
Which of the standard objects are included in the Care Plan Data Model?
Care programs,Product,Patients
Life Events
Benifts,Barriers,Provider Education
Case,Problems,Goals,Tasks,Care Plan Templates
.
What are the two steps required to create Health care providers for Health program?Choose two
Add NPI for associated provider
Choose associated facility for Care Program.
Add the UPIN
Create Care Program Providers from the App Launcher
Create a care program health care provider with an associated care prgm provider .
Which solution includes pre-built APIs, connectors ,implementation templates, and a prescriptive end-to-end reference architecture to enable EHR connectivity and power a patient 360 from any HER into HC using HL7 V2 or FHIR standards?
Mulesoft Accelerator for HealthCare
Shield Specialty vendors
Tableau CRM for HealthCare.
Which two fields are required when creating a new care plan task?
owner problem Status Goal Due Date .
Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.
What three types of ancillary information can be included in a single care request.
Care request providers
Care request reviews
Care request drug
Care request diagnosis
Care request facility.
Which features does Health Cloud Consent Management provide? (Choose two)
Capture Data Use Purpose'
Email for signature
Delegated signing
Capture IP Address during completion
E-Signature .
Which two steps can an administrator take to configure the Care Program enrollment flow? (Choose two.)
Customize the provider site flow.
Customize the care coordinator flow for patient
Use the patient approval flow
Use the provided enrollment flow out of the box.
Customize the out of the box enrollment flow template to match requirements. .
A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or goal. Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose three.)
Timeline Tab
Care Team
Care Plan page
Patient List
Household Tab .
Which Permission Set Licenses and Permission Sets need to be assigned to users to leverage Utilization Management' (Choose three)
Health Cloud Analytics Permission Set
Health Cloud Platform Permission Set License
Health Cloud Utilization Management Permission Set
Health Cloud Permission Set License
Health Cloud Foundation Permission Set.
How does an administrator display device information on a patient card?
Create a custom field on the EHR_Patient object with a formula that returns the information to display on patient card
Create a custom field on the EHR_DeviceRequest with a formula that returns the information to display on patient card
Create a custom field on the FilterCondit»on_c with a formula that returns the information to display on patient card
Create an Asset record and create a Care Registered Device record that looks up to the Asset record and then looks up to the Account record for the Patient
Create a custom field on the EHR_MedicalDevices with a formula that returns the nf ormauon to display on patient card
.
While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)
Custom label
HER data
Patient Card
Timeline Life Events .
Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?
Tableau CRM
Service Cloud
Shield Health Cloud.
Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant? (Choose three)
Some entitles have additional non-FHIR attributes to increase the usability of the data within Salesforce.
The cardinality of a few attributes has been changed (e.g. in picklist scenarios)
Not all attributes in a given FHIR resource may be supported.
It does not utilize the latest FHIR R4 standards.
It only aligns with FHIR 0STU2 .
Which three statements about the patient timeline view are true? (Choose three.)
The patient timeline can be used in any Salesforce application.
Events can be specified to appear when the Health Cloud home page first loads.
The patient timeline is a Health Cloud Empower component.
The patient timeline supports standard and custom objects.
Filters can be used to limit the number of records shown in the patient timeline.
.
An Health Cloud administrator has setup risk recalculation by setting the recalculate flag to true, but is not seeing the recalculation score for the patient. Which of the following is mostly likely the reason why the recalculation score for the patient is not displaying?
CMS risk scores cannot be recalculated in Health Cloud.
CMS risk scores should be recalculated using only third party APIs.
Risk scores are recalculated only for patients that are affiliated with a Care Program.
Risk scores can only be calculated using the CMS recalculation API.
.
Which three are steps required to configure Health Cloud? (Choose three.)
Enable the option for contacts to relate to multiple accounts.
Install the Health Cloud Managed Package.
Verify that Chatter Is enabled.
Configure the console view.
Install Health Cloud Unmanaged Packages. .
In which three ways does Health Cloud meet compliance and regulatory requirements? (Choose three.)
Health Cloud helps HIS organization achieve HIPAA compliance
Health Cloud is HIPPA certified
Health Cloud is HL7 compliant
Health Cloud is HITRUST certified
Health Cloud is GDPR certified .
When setting up Intelligent Sales, which three types of records should an administrator create for a Field Sales Agent before Visit records can be created? (Choose three.)
Contacts Opportunities Locations Accounts Assets.
A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts. However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org.
What should a consultant recommend to the Salesforce administrator to expedite implementation? Install the Health Cloud Claims unmanaged package.
Build custom page layouts and record types to support the requirement.
Install the Health Cloud Care Request Extensions package.
Install an AppExchange prior authorization package.
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences. What else should the administrator complete post deployment of the enhanced timeline?
Assign the users permissions to be able to view the Timeline before adding it to the Timeline component.
Add the Timeline component to the Patient Lightning page and activate the Timeline.
Add the Timeline component to the Patient Lightning page and select the Timeline.
Add the custom object to the Timeline after deployment, then add it to the Timeline component.
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.
Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud? Health Cloud Foundation permission set license
Health Cloud permission set license
Health Cloud Standard permission set license
Health Cloud Platform permission set license
.
A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.
Which approach should a consultant recommend? Configure an action plan template with tasks for each PGI.
Coach the care coordinators to quickly create tasks using a checklist.
Create care program templates and assign them to patients.
Define a PGI Library and care plan templates using the library.
.
How should a consultant recommend modeling a physician's locations of service, when the physician practices at clinics?
Healthcare Practitioner Facility
Healthcare Provider Relationship
Healthcare Taxonomy
Account Contact Relationship.
A customer wants to view a patient's health conditions and clinical encounters as a sequence patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?
Clone the HCTimeline FlexCard for customization.
Add a record to the HealthCloudTimelineConfig custom setting.
Create a new Timeline View Configuration record.
Create a new Timeline record within Setup.
Bloomington Caregivers has been using the legacy Health Cloud electronic health record (EHR) data model and wants to move to the FHIR R4 clinical data model.
Which two steps should a consultant take to complete this?
Use the Health Cloud Clinical Transition tool.
Leverage the Health Cloud FHIR API.
Use Data Loader to load the respective data.
Map objects and fields to the target objects.
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?
Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.
Create a custom FHIR Adapter to make calls to Health Cloud.
Use a package created by ISV (Independent Software Vendor) for Health Cloud.
Create an Apex class and leverage Intelligent Appointment Management. .
A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.
Which Health Cloud component should a consultant recommend for the Member record page?
Benefits Verification
Eligibility Validation
Benefits Coverage
Coverage Confirmation.
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
Discovery Framework
Integrated Care Management
Care Programs
Salesforce Surveys .
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement?
Provider Relationship Card
Provider Network Management
Facility Relationship Center
HCProvider360 FlexCard.
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?
Salesforce Feedback Management
Health Cloud Forms
Discovery Framework
Salesforce Surveys .
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer aims to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this? Provider Network Management
Intelligent Appointment Management
Utilization Management
Integrated Care Management
.
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.
Which prebuilt feature should a consultant recommend the payer leverage?
Integration Procedures
OmniScript Templates
FlexCards Expression Set Templates.
A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:
A list of all payer organizations
The plans offered by a given payer
The standard benefits available under a plan
Which plan a given patient is enrolled in and their specific insurance details
Which set of objects should a consultant implement to meet these requirements?
Account, Purchaser Plan, Member Benefit, Insurance Plan
Purchaser, Insurance Plan, Insurance Benefit, Plan Detail
Account, Purchaser Plan, Plan Benefit, Member Plan
Payer, Plan Offering, Coverage Benefit, Member Plan .
A health plan provider would like to manage prior authorizations with predefined approval criteria. Which three features in Health Cloud should a consultant recommend in this case?
Claims data model
Business Rules Engine
Utilization Management data model
Intelligent Appointment Management
Out-of-the-box Process libraries.
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
Enable the enhanced Analytics for Healthcare setting in Setup.
Create custom report types for clinical objects.
Assign appropriate permissions to internal users.
Leverage the Patient Referral Management unmanaged package.
Adjust template care management reports and dashboards.
A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?
Integrated Care Management data model
Electronic health record (EHR) data model
Virtual Care data model
Clinical data model .
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the- box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Customer Identity OmniScript Templates
Reusable Verification FlexCards
Verify Customer Identity Process Flow
Identity Verification Flow Templates.
Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer system.
Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for services?
Admission, Discharge, and Transfer (ADT)
Prior Authorization
Care Services
Benefit Verification
Referral Request .
A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics. Which Health Cloud tool should a consultant leverage to drive performance and scalability?
Flow for Industries
Pipeline Analytics
Business Rules Engine
Data Processing Engine
.
A clinic is looking to manage its associated physicians within Health Cloud.
Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?
Person Account
Contact Healthcare Provider
Healthcare Practitioner.
A pharma company wants the ability to:
Upload a patient's insurance card, including automatic Member Plan record creation
Run a benefits verification check
Schedule on behalf of the patient with a provider
Which set of Health Cloud capabilities should enable the company to build this business process?
Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification
Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader
Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration
Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management
.
During a sprint demo, a customer wants to update fields in the Ul on the Patient Medication Manager component. Which two objects is a consultant able to add and/or remove fields from?
Medication Dispense
Medication Strength
Medication Details
Medication Request.
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy?
Ensuring that sensitive data is encrypted both in transit and at rest
Configuring data retention policies to ensure that records are retained for the appropriate length of time
Using third-party data backup solutions to store backups of sensitive data off-site
Implementing audit trails and regularly reviewing them to detect unauthorized access attempts
Providing access to third-party auditors to regularly review Shield implementation settings
.
An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system. Which Health Cloud API should a consultant recommend?
AllergyMedication API
Patient Healthcare API
Interoperability API
Clinical Summary Healthcare API.
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?
Real-time monitoring and alerts
Social media integration
Data visualization and analytics
User authentication and access control .
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
Integrated Care Management
Intelligent Appointment Management
Telehealth Virtual Care.
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
(Persona) General physician
(Stakeholder) Salesforce administrator
(Stakeholder) Marketing Cloud administrator (Persona) Contact Center agent
(Stakeholder) Salesforce administrator
(Stakeholder) Integration architect
(Persona) Care coordinator
(Stakeholder) Salesforce administrator
(Stakeholder) Tableau developer
(Persona) Contact Center agent
(Stakeholder) Tableau developer
(Stakeholder) MuleSoft developer .
A call center agent at Bloomington Caregivers wants the ability to look up providers by appointment on behalf of their patients.
Which two capabilities should a consultant recommend to enable this requirement?
Experience Cloud for Health Cloud
Provider Search
Intelligent Appointment Management
Integrated Care Management.
A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?
Intelligent Appointment Management
Medication Management
Integrated Care Management
Virtual Care.
Which industry data standard should a with Health Cloud?
Personal Health Record (PHR)
Clinical Data Acquisition
HL7 v1 Messaging
FHIRR4 .
What are three requirements for implementing patients or members in Health Cloud?
Ensure the Person Account object is used.
Ensure the Parent Contact object is blank.
Ensure l-to-1 Account to Contact relationship.
Ensure the Parent Account field is blank.
Ensure the Account is the Parent to Household Accounts.
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.
Use work from another project to inform the discovery, then review it with the IT department.
Build a proof of concept to present to the client and ask them for feedback.
Research industry trends and develop a point of view, then present it to the customer for validation.
.
A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?
Intervention Templates
Action Plan Templates
Care Plan Task Templates
Industry Template Library.
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?
Assign users the Health Cloud Crisis Support Center Management permission set license.
Install the Crisis Support Center unmanaged package.
Enable Crisis Support Center Management App in Setup.
Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements. .
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two integration patterns should a consultant recommend?
Industries ETL
Platform Event
OmniStudio Integration Procedure
Apex HTTP Callout.
Bloomington Caregivers is implementing Virtual Care in Health Cloud. Which three steps are required as part of the setup?
Configure Provider Search.
Set up and configure Salesforce Scheduler
Connect to an external electronic health record (EHR) scheduling system.
Assign Health Cloud Video Calls permission set.
Install the Virtual Care unmanaged package.
A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?
A middleware integration solution that can handle data transformation if necessary
A point-to-point API connection from the EHR to Health Cloud
A "swivel-chair" standard operating procedure document that will be distributed to users
A scheduled batch job that retrieves a file from an SFTP.
A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an existing portal, the patient receives an email with the new address.
How should a developer modify the existing Create Appointment Integration Procedure to solve the request? Remove the Try-Catch. Build If-Elself logic.
Add a Conditional Block.
Update the Test Condition.
While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard.
Which underlying component should the consultant customize to achieve this? Field Sets
FlexCard Flow OmniScript.
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality? Using Previously Submitted Responses
Digital Signature Capture
Adding a QR Code
SMS Assessment Completion FHIR Question Bank.
A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.
Which three steps should the developer take to accomplish this? Create and activate a new child card.
Clone the parent card.
Define session variables to control visibility of clinical data.
Create a DataRaptor to extract necessary data.
Change the child card state to show active.
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users? External Apps for Health Cloud
Experience Cloud for Health Cloud
Customer Community for Health Cloud
Customer Community Plus for Health Cloud
.
An agent at a MedTech company requires a Ul component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase. Which three OmniStudio capabilities are required to solve this use case?
DataRaptors OmniScript FlexCards Document Generation Integration Procedures.
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capability of Health Cloud? Care Management Extension CRM Analytics for Health Cloud
Insights for Health Cloud
Reporting unmanaged package.
A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management.
In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements? Schedule a telehealth appointment.
Reschedule part of the appointment chain.
Book multi-step appointments.
Optimize appointment chain with Einstein.
At Bloomington Caregivers, care coordinators can only view patient records they own in Health Cloud. Moving forward, a small subset of auditors need access.
What should a consultant do to expand this access? Create a user access policy with grant permissions.
Update organization-wide default for Account and Contract to Public Read-Only.
Create a restriction rule for the Person Account object.
Create a criteria-based Account sharing rule.
A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?
Create a new UtilizationManagementSettings record in Custom Settings.
Create a new Support Process to match the customer's process steps.
Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
Customize the Service Request object.
A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds additional line, causing formatting issues.
How should the developer handle this in a DataRaptor without changing the underlying data structures? Modify the Extract DataRaptor to concatenate the address fields by using a formula.
Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.
Create a new Turbo Extract DataRaptor to trim the Address data in both fields.
Add a Load DataRaptor to write the data into one new custom field.
An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox instance are encrypted. Which encryption solution supports the encryption of files in this scenario?
Industry Data Security
Salesforce Data Mask
Classic Encryption
Salesforce Shield.
Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data. How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features? Add the respiratory therapist to the patient's Account Team and default access will be automatically granted. Add the respiratory therapist to the patient's Care Team and default access will be automatically granted. Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed. Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.
Bloomington Caregivers has decided to enable Integrated Care Management so that its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.
Which three steps should the administrator take as part of the org setup to enable Assessments? Enable Discovery Framework in Setup.
Add the Assessment component to the Patient page.
Download and Install OmniStudio.
Update sharing settings in Setup.
Enable users to view and complete Assessments.
Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information? Use Provider Relationship API.
Use Composite API Request.
Use Provider Card API.
Use Data Loader.
A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine?
Business Rules Engine
Electronic Health Record (EHR) System
Salesforce Scheduler
Scheduler for Industries.
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality.
Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management? Health Cloud Standard permission set
Provider Network Management permission set
Health Cloud Utilization Management permission set
Health Cloud Foundation permission set.
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud. Which set of records should an administrator populate to implement this functionality?
Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets
Code Sets, Units of Measure, Care Metric Targets, Care Observations
Code Sets, Biometrics, Care Observations, Chart Metrics
Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes .
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
Birth Date be available in results and as an optional verifier, but no longer required for
verification purposes
Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier
What should a consultant do to meet these requirements? Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record with Field Type value Required Verifier to Optional Verifier
Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.
Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.
Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.
.
Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license.
Which permission set license should a consultant assign in this scenario? Field Dispatch Scheduler
Manage Home Health
Healthcare Visit Manager
Execute Health Scheduling.
bloomington caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Add a nightly job to fetch all the claims from the external system and store them in Salesforce. Configure the claims system as an external data source and leverage external objects with the claims data.
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce. Which two out-of-the-box permission sets should the consultant assign to users Health Cloud permission set license Health Cloud Foundation Health Cloud User Health Cloud Standard.
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