You are planning to allow members of your team to test your chatbot. You must ensure this is done in a secure way.
A team member named User1 must test the chatbot.
You need to ensure that User1 can complete testing.
What should you do? Sign in to the authoring environment as the chatbot author Sign in to Microsoft Azure DevOps as the chatbot author Sign in to Microsoft Azure DevOps as User1 Sign in to the authoring environment as User1.
You are authoring a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. You must create a custom action to display a knowledge base article that answers a common support question You can use Power Automate to retrieve a customer's contact number in order to verify they are an authorized user and their support plan SLA.
You are creating a canvas app that uses one connector.
Which two objects are provided by the connector? customizations actions tables triggers.
An organization is considering using Power Platform to improve business processes.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. You can add a custom Microsoft Dataverse entity to the Dynamics 365 Sales Hub navigation You can embed a Power Platform canvas app in your organization's Microsoft Teams channel.
A company plans to move an on-premises customer service data management system to a cloud-managed solution.
The customer service application must be replaced by a model-driven application. The company uses Microsoft SQL Server Integration Services (SSIS) packages to move data from the on-premises database system to a third-party enterprise resource planning (ERP) system.
You need to replace the SSIS packages for data transfer.
What should the company use in place of the packages to move the data? Power Platform connector Microsoft Azure Data Lake Power Virtual Agents Data Migration Framework.
A company plans to create a Microsoft Dataverse environment.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. You can create a Microsoft Dataverse environment in the Power Platform Admin center You must enable data encryption after you create a Microsoft Dataverse environment You can control security roles and privileges in a Microsoft Dataverse environment from the Power Apps Admin center.
You develop a Power Virtual Agents chatbot in a Microsoft Teams channel named Expenses.
You need to identify the operations the chatbot can perform.
Which two actions can the chatbot perform? Trigger a request for approval from a senior manager for high-value expenses Upload and process a PDF file Staff who are not members of the Expenses team can use the chatbot Transfer a chat to a live person if the chatbot cannot answer the question.
A company is using Power Virtual Agents with Dynamics 365 Customer Service.
You create a new topic. The topic performs as expected during testing.
Customers report that the new topic is not visible in the frequently asked questions section of the company's website.
You need to ensure customers can see the new topic.
What should you do? Delete and recreate the topic. Create a new variable. Paste the link to the website. Analyze the chatbot. Publish the topic.
A company is building an interactive chatbot to answer questions about product and product warranties.
You need to create conversation paths for questions about product warranties.
Which tool should you use? Authoring canvas Azure Bot Framework Power Platform admin center Power Virtual Agents portal Conversation node.
You are developing a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. You must create a topic to specify how a chatbot responds to a user You can use prebuilt entities or custom defined entities.
You are building a Power Virtual Agents chatbot for a company.
You are working with an existing topic and would like to call an action.
Which technology is available to perform the action? Power Virtual Agent Entity Power BI Power Apps Power Automate.
A company plans to build solutions by using Power Platform technologies.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. Power Virtual Agents chat data is saved unless it is deleted by the customer after a chat session Power Automate flows operate with administrative privileges at all times.
A company is creating a chatbot to replace a frequently asked questions (FAQ) site.
You must perform step-by-step testing for all scenarios that are part of a complex user interaction that includes multiple topics. Testers must be able to see the workflow while interacting with the chatbot.
You need to test the chatbot.
What should you do? View analytics for a chatbot conversation. Publish the chatbot and test it in any channel. Publish the chatbot and test it in the demo website. Use the chatbot designer to test the chatbot.
You are authoring a Power Virtual Agents bot for a company that sells flowers and shrubs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. You can use the prebuilt Postal Code entity to recommend plants that will work within a customer's growing zone You can create a custom entity to offer color and plant choices for landscaping options that can be made available for customer orders.
You are creating a Power Virtual Agents chatbot for a company.
Which component types should you use for each scenario? The chatbot needs to capture of the user id for authentication A customer asks a question that needs to be handed off to a live Customer Support.
You create a Power Virtual Agents chatbot for a company.
The management wants to learn about the effectiveness of the chatbot.
You need to identify the percentage of customers who stop responding to prompts from the chatbot.
Which report should you view? Customer satisfaction Engagement over time Escalation rate drivers Session outcomes over time.
You are creating a Power Apps solution for a company that manufactures bicycles.
The company has the following requirements:
* A vendor uploads a Microsoft Excel workbook to the company each week. The workbook contains lists of parts and their current prices. You must automatically import the data into Microsoft Dataverse as soon as the workbook is uploaded. You must send specific users an alert when new files are uploaded.
* Synchronize customer data with a proprietary accounting database when a user selects a button on the Account form.
You need to recommend the trigger types to use to meet the requirements.
Which trigger types should you use? Send a notification when an Excel workbook is uploaded Synchronize customer data with a proprietary accounting database.
A company wants to use Power Automate to send email alerts to a specific employee whenever the company is mentioned in a Twitter post.
You need to create the flow.
From which two locations can you create the required flow? a mobile app a browser a desktop application Dynamics 365.
You are creating a Power Automate solution.
You need to select a Power Automate control action for each function in the flow.
Which control action should you use?
Choose the appropriate control actions to the correct functions. Each control action may be used once, more than once, or not at all. Continue performing a set of actions unless a condition becomes true Allow multiple branches to be created based on a set of options Allow two branches to be created based on a true/false condition.
You are implementing Power Apps for a company.
Data from an online proprietary accounting system must be automatically updated every four hours into Microsoft Dataverse without creating duplicates. Only changes to the data must be added. Thousands of records are added per hour.
You need to set up the technology to ensure that the data is integrated every four hours.
What should you do? Create a custom connector Create a Cloud flow that exports and imports the data Export all data to Azure Blob storage.
You create a flow by using a template. You want to add support for additional business scenarios.
You need to ensure that the new workflow does not break existing functionality.
Which flow editing utilities should you use?
Choose the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. Check the new flow for any errors or warnings Run the flow using previously processed data Monitor the flow as it is running.
A company requires that service representatives schedule customer visits every six months. Each service representative is required to enter a scheduled task for the next checkup as they are leaving a client site. A service representative wants to automate task entry by creating a business process flow that can be initiated from the service call screen on a phone.
Review the underlined text. If it makes the statement correct, select `No change is needed.` If the statement is incorrect, select the answer choice that makes the statement correct. No change is needed a scheduled an instant an action.
A company uses Dynamics 365 Supply Chain Management.
When a sales order is created for one of the customers that a specific user manages, a Microsoft Outlook task must be created to remind the user to perform any follow up activities that are required.
You need to implement the functionality to create Outlook tasks.
Which two features should you use? AI Builder Power Apps Business Events Power Automate Common Data Service.
You plan to use Power Automate to perform data-management tasks when users interact with data in the common data model.
Which three types of events can generate a trigger for the tasks? when a record is displayed in a view when a record is deleted when a record is created when a record is updated when a record is read.
A company plans to use Power Apps to connect to a series of custom services. There are no connectors available for the custom services.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. Custom connectors for customer-specific services do not require review and certification by Microsoft You can build a custom connector once and reuse the connector for Power Apps and Power Automate You can make custom connectors publicly available for all Power Platform users without having Microsoft certify the connector.
A company wants users to start using Power Automate to improve personal productivity.
You need to create a flow.
Which two elements must you include? expression condition action trigger.
A business plans to including AI Builder.
Which actions can you perform?
For each of the following statements, select Yes if the statement is true. Otherwise, select No. You can use a text classification model in AI Builder to retrieve text and analyze its meaning You can tag Instagram posts that mention your new product You can send results about the number of mentions of your new product in Instagram to Power BI for inclusion on a dashboard.
You create a Power Apps app and Power Automate flow.
You need to combine multiple types of field values into a single string value and format the string.
What should you use? condition switch environment variable expression.
A company plans to implement Power Virtual Agents chatbots.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. A topic in a chatbot can have several trigger phrases A chatbot can call a Power Automate flow in a different Microsoft Power Platform environment You must publish a chatbot after making modifications for the changes to be visible by users.
A company has an online store to sell toys. The volume of order tracking requests has increased.
You need to allow customers to use an interactive interface on the website to request order tracking information.
Which technology should you use? Power Automate flows Customer Service Insights Power Virtual Agents chatbots Power BI.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. A network security group (NSG) will block all network traffic by default Application security groups can be specified as part of network security group (NSG) rules Network security groups (NSGs) always include inbound security rules and outbound security rules.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. Sharing a model-driven app and sharing a canvas app both send an email with the link to the app to the users Administrators assign Power Platform security roles and permissionsidentically for canvas apps, model-driven apps and shared apps You must publish both personal and system views before a user may consume them.
A company creates unmanaged model-driven apps.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. Administrators can modify forms An App Maker can create personal views and system views An App Maker does not need to publish form changes for new columns to appear.
You are using Power Virtual Agents to create a chatbot for your Power Apps portal.
You need the chatbot to start from the beginning of the conversation if user input is unrecognized.
What should you configure? Trigger AI features Fallback topic Error message.
A company uses Microsoft 365 and Power Platform. You do not assign permissions to any licensed users.
Users are able to create and edit Power Apps canvas apps.
In which environment are users creating and editing the apps? Production Test Sandbox.
A company uses a Power Apps canvas app to enter information. The canvas app uses a Microsoft SharePoint list to store information.
A user manually copies the information to a Microsoft Dataverse instance.
You must automate the manual process.
You need to create a solution to meet the requirement.
What should you do? Create a Power Apps Component Framework (PCF) control for the OnLoad events. Create a business process flow that calls a Power Automate desktop flow. Create a Power Apps Component Framework (PCF) control for the OnSave event. Create a Power Automate cloud flow with no connectors. Create a Power Automate cloud flow with a connector to email.
An airline company wants to use Power Apps to manage its lost luggage desk.
You need to determine whether the company should build a canvas app or a model-driven app.
Which two questions should you ask to determine which type of app the company should use? Each correct answer presents part of the solution. Which data sources will be used? Which Microsoft Azure Active Directory (Azure AD) users or groups will use the app? Will the app be used with mobile or tablet devices? Does the app need to use a specific layout? Will the app builders have coding skills?.
A company uses a custom-built system to record financial data that runs on a manager's machine.
The system does not have an API. New customer details must be manually entered into the system by the manager from a central spreadsheet. The user interface of the system contains the complex business logic that is needed for the manual customer data entry process.
You need to ensure that new customer details can be entered into the system automatically by using Power Automate.
Which type of flow should you create? automated cloud business process desktop instant cloud.
A company is considering using Power Pages for its website.
You need to identify the capabilities of Power Pages.
What are two capabilities of Power Pages? Supporting multiple languages Providing low-code websites hosted as a service Supplying OData feeds Creating customized styling for each user.
You create a Power Virtual Agents chatbot for a company. The chatbot will use common channels and services by which the company communicates with customers.
You need to determine which services the chatbot can be used with or added to.
Which two services can the chatbot be used with? Facebook Power BI Microsoft Azure Event Grid Microsoft Azure Service Bus Microsoft Azure Bot Framework.
You are developing a Microsoft Power Platform solution. The solution uses data stored in Microsoft Excel, a Microsoft Dataverse database, and an Azure SQL database.
You must create several visuals to enable the data to display on a screen without moving the data out of its source location.
You need to create the visuals.
Which tool should you use? Power Automate Power Platform Center of Excellence Starter Kit Power Virtual Agents Power BI.
You are designing Power BI dashboards and reports to analyze the financial data for a company.
You must analyze the past three years of data from the company's accounting system.
You need to ensure that dashboards only display required data.
What are two possible ways to achieve the goal? Create aggregations. Import data into Microsoft Dataverse. Share dashboards. Create calculated columns.
You are developing a Power Virtual Agents chatbot.
The chatbot must respond to user questions by using instant messaging (IM).
You need to deploy the chatbot.
Where should you install the chatbot? Power Apps maker portal Microsoft Power Platform app Microsoft Team your desktop.
A user creates a canvas app using the "generate an app from data" feature. Select the 3 views that would be created by default. Edit View/Create Details Welcome Delete Browse.
In model-driven apps, "System Views" must be shared to be viewable by everyone. True False.
A company uses a Microsoft Excel spreadsheet to record raw material quality daily.
The company's chief technology officer (CTO) wants to use a model-driven app to record the information.
The chief executive officer (CEO) will fund the development of the app for the CTO only if the CEO understands the benefits of using a model-driven app.
You need to identify the benefits of model-driven apps.
Which two benefits of using a model-driven app should you identify? The app contains prebuilt tables, forms, and views that reduce development time. Users may use the same app on a mobile device, a tablet or a PC. The app may continue to use the existing Excel spreadsheet as a source of data. Both staff members and anonymous users may use the app.
A company uses Dynamics 365 Sales. The company uses a browser-based app named Sales Hub.
You need to ensure that users can access data from Sales Hub by using mobile devices.
Which app should users install? Dynamics 365 Remote Assist Dynamics 365 Business Central Dynamics 365 Finance Dynamics 365 for Phones.
You create a canvas app that uses a Microsoft Excel spreadsheet as a data source.
The spreadsheet contains a list of pets. Each column in the spreadsheet is a different attribute about a pet.
You need to create an interface to allow users to save a new pet record to the spreadsheet.
What is the minimum number of controls you need to implement to create the interface? One control: an edit form control Two controls: an edit form control and a button control Three controls: a text input control, a date picker control, and a combo box control Four controls: a text input control, a date picker control, a combo box control, and a button control.
A company creates canvas apps for its sales team.
A user creates a canvas app from a data source.
You need to determine the screens created.
Which three screens should you identify? Edit/Create Details Welcome Delete Browse.
A company uses a model-driven app.
You add several columns to a form.
Users state the new columns do not appear on the form.
You need to fix the issue.
What should you do? Create a Power Automate flow. Create a business rule. Ensure columns are in one section of the form only. Copy the form and rename it. Publish the form.
A company plans to use Power BI to visualize data.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. Power BI allows user to create and consume visualizations in one view by using data from several different sources Power Platform uses Microsoft SQL Server databases to securely store and manage data used by business applications.
A company uses a model-driven app for its sales team.
You must customize a form to meet the following requirements:
• If a check box is checked, a hidden field must appear.
• The form must display a list of customers and fields about customers.
You need to identify the components a developer must configure to meet the requirements.
What should you identify? Hidden field appears List of customers and fields displays.
You are creating a model-driven app.
You need to add forms to the app.
Which form types should you use? a compact form for mobile devices a basic form for data entry a compact form for use in web clients to edit records.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. Power Virtual Agents chatbots can be directly in Microsoft Teams Power Virtual Agents chatbots can use the bot testing feature directly within Microsoft Teams.
You need to read data from a Microsoft Excel file into Microsoft Dataverse and then copy that data into an enterprise resource planning (ERP) system.
You need to configure the connector.
What should you use?
Choose the appropriate operations to the correct actions. Each operation may be used once, more than once, or not at all Import into Microsoft Dataverse Synchronize data to ERP system.
A company plans to implement Power BI.
The company wants to implement some specific features that Power BI does not include.
You need to recommend solutions for the company.
What should you recommend? Evaluate solutions that meet current gaps in Power BI capabilities Evaluate the services of multiple companies to identify a partner that can assist in building a proof-of-concept solution.
A company uses Microsoft Power Platform to manage support tickets.
Customers submit support requests by sending an email to a support email address.
All high-priority emails must be logged into a Microsoft Excel sheet for historical purposes.
You need to identify the components that are required for logging the emails in Excel.
Which components should you use?
Choose the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. Start a workflow when an email is sent to a specific email address Evaluate whether an email is high priority in the flow by using a condition Create a row in Excel with information about incoming high-priority email.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. A Power Automate cloud flow can be added to a solution by using the Power Automate mobile app Power Automate for desktop is an application that must be installed on a computer Business process flows can be created by using the Power Automate portal.
You create a Microsoft Power Automate flow.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. A Power Automate flow button requires a user to provide input before clicking a button A Power Automate flow can only be triggered from virtual buttons in software.
A company is implementing a customer service solution by using Dynamics 365 Customer Service. The company is extending the solution to meet additional business requirements.
The solution has the following requirements:
• Customers can log on to a secure website and view the progress of customer service tickets.
• Refund requests over a certain value can be automatically sent for managerial approval in Microsoft Teams.
• Create a custom page showing a gallery of pictures within the Dynamics 365 Customer Service app.
You need to use Microsoft Power Platform technologies to implement the solution.
Which technology should you use? Customers can log on to a secure website and view the progress of customer service tickets Refund requests over a certain value can be automatically sent for managerial approval in Microsoft Teams Create a custom page showing a gallery of pictures within the Dynamics 365 Customer Service app.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. Custom connectors use public or private APIs to connect to external sources You cannot use custom connectors in Power Automate Component operations of a connector can be an action or a trigger.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. A Microsoft Power Platform environment must contain a Microsoft Dataverse database An app created in an environment can only connect to the data sources that are deployed in the same environment Microsoft Dataverse for Teams environments are automatically created for all members of the team when you create a Microsoft Power Platform app in Microsoft Teams.
You are creating a Power Virtual Agents chatbot to help users search for available meeting rooms within a building.
The chatbot must meet the following requirements:
✑ Allow users to initiate the chatbot by typing the phrase Help me Meeting Guru.
✑ Provide meeting room capacity options of 1-4 people and 5-10 people.
✑ End the chatbot session if the user attempts to schedule a meeting room for more than 10 people.
You need to identify the actions to use.
Which actions should you use? Allow users to initiate the chatbot by typing the phrase "Help me Meeting Guru" Provide meeting room capacity options of 1-4 people and 5-10 people End the chatbot session when the user attempts to schedule meeting room for more than 10 people.
You create a Power Virtual Agents chatbot for use with Microsoft Teams. You are testing the chatbot.
Testers report the following issues:
✑ Changes that you make to the chatbot are not seen by testers.
✑ When users enter the word refund the chatbot must ask the user the product for which they would like a refund. The chatbot does not ask the user for product information.
You need to determine what needs to be done to fix the issues.
What should you do? Missing changes Refund responses are not working as expected.
You are authoring a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. When escalating to a live person from a chatbot, the customer must restate their issue and other information collected You can customize the greeting topic for every chatbot that you author.
You need to build a Power Virtual Agents chatbot for a company.
Which components should you use?
Choose the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. Identify keywords or questions and relate them to issues Store a response that a user enters for later use Identify a specific type of information from a user response.
You receive a copy of a Power Automate cloud flow from a colleague.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. You can create a new flow that is a copy of the original flow You can modify the original flow.
A company is undergoing a digital transformation by using Microsoft Power Platform.
Departments in the company have the following requirements: (See image below)
You need to determine which department can use a canvas app to meet its requirement.
For which department should you develop a canvas app? Customer service Facilities Finance Marketing.
A customer service department uses Microsoft Dynamics 365 Customer Service to manage repair requests. The repair team tracks their efforts using a Microsoft SharePoint list.
The company must use Microsoft Power Platform to connect the repair team with the Dynamics 365 Customer Service solution.
The solution must meet the following requirements: (See image below)
You need to implement the appropriate technologies to meet the requirements.
Which technologies should you use?
Choose the appropriate technologies to the correct scenarios. Each technology may be used once, more than once, or not at all. Requirement 1 Requirement 2 Requirement 3.
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