NO.121 Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements? A. Validation rules that ensure that users are entering accurate sales stage information. B. Different page layouts that control the picklist values for the opportunity types C. Public groups to limit record types and sales processes for opportunities. D. Separate record types and Sales processes for the different types of opportunities.
NO.122 Northern Trail Outfitters is using one profile for all of its marketing users, providing readonly access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request? A. Permission sets B. Organization-wide defaults C. Marketing user checkbox D. Field-level security.
NO.123 The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login? A. Review the Security token. B. Review the password history. C. Review the Password policies D. Review the Login history.
NO.124 Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
Add a path for stage to the opportunity record page.
Use a Kanban list view for Opportunity.
Configure an auto launched flow for Opportunity editing.
Create a simplified Opportunity page layout. A. Add a path for stage to the opportunity record page. B.Use a Kanban list view for Opportunity. C. Configure an auto launched flow for Opportunity editing. D. Create a simplified Opportunity page layout.
NO.125 Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue? A. Set temporary business hours for each time zone. B. Adjust the currant business hours to accommodate the Eastern Time Zone. C. Create one set of business hours per time zone. D.Allow the reps to set business hours manually.
NO.126 Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate? A. Use Quick Actions to log communication. B. Configure a Chatter Public Group. C. Create a Chatter Private Group. D. Add Activity History to document tasks.
NO.127 The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.
Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?
Choose 2 answers A. Create and Edit for Campaign Member B. Marketing user feature license C. Customize Application permission D. Edit permission for campaigns.
NO.128 Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make? A. Use the page layout editor to change the related list type to Enhanced List. B. Edit the Related List component in the Lightning App Builder and choose Related List as the relatedlist type. C. Edit the Related List component in the Lightning App Builder and choose Enhanced List as therelated list type. D. Use the page layout editor to include the appropriate column in the Cases related list.
NO.129 Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers A. Enable guided selling. B. Use Validation Rules. C. Configure Opportunity Path. D. Use Flow to mark fields required. E. Mark fields required on the page layout.
NO.130 Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
A. Create a custom object to capture popular case resolutions. B. Use an interview flow to capture Case details. C. Direct users to Global Search to look for similar cases. D. Configure Knowledge with articles and data categories.
NO.131 Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement? A. Enable Creation of Recurring Tasks. B. Flow to create recurring tasks. C. Workflow rule to create recurring tasks. D. Turn on Recurring Activities.
NO.132 Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information? A. Case and Opportunity B. Account and User C. Contact, Lead, and Person Account D. Individual, User, and Account.
NO.133 Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request? A. Define a new Stage picklist value. B. Create a custom field on Opportunity. C. Configure Forecasting support. D. Make the field editable on page layouts.
NO.134 Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this? A. Add the subject matter experts to a public group and give them access to records with acriteriabased sharing rule. B. Change the organisation-wide default for opportunity from private to public Read/Write to openup access for subject matter experts. C. Enable territory management, assign the subject matter experts to the same territory, and givethem access to the records with manual sharing. D. Create a new role for the subject matter experts and give them access to the records with theowner-based sharing rule.
NO.134 Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this? A. Add the subject matter experts to a public group and give them access to records with acriteriabased sharing rule. B. Change the organisation-wide default for opportunity from private to public Read/Write to openup access for subject matter experts. C. Enable territory management, assign the subject matter experts to the same territory, and givethem access to the records with manual sharing. D. Create a new role for the subject matter experts and give them access to the records with theowner-based sharing rule.
NO.135 What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers. A. Update the organizations chatter setting to allow approvals. B. Enable the organizations Email approval response setting. C. Specify initial submission actions within the approval process. D. Add the Items to approve component to the approvers home page. E. Create a flow to automatically approve all records.
NO.136 The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers A. Add the Campaign Member Statuses related list to the Page Layout. B. Edit the picklist values for the Campaign Status in object Manager. C. Mass modify the Campaign Member Statuses related list. D. Modify the picklist value on the Campaign Member Statuses related list.
NO.137 Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?
A. Create a page layout for each category and filter the Lead Source field based on category B. Create a dependency between the Product Category field and Lead Source field. C. Create business processes and record types for each of the three product categories. D. Create a single business process, then create record types for each product category.
NO.138 Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name. Which feature should an administrator use to implement this request?
Quick Action
Workflow Rule
Process Builder
Validation Rule
Answer: C
A. Quick Action B. Workflow Rule C. Process Builder D. Validation Rule.
NO.139 At Universal Containers, there is a custom field on the Lead named Product Category.
Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request? A. Map the lead custom field to the product's product category field. B. Create a workflow to update Opportunity fields based on the lead. C. Create a custom field on the Opportunity and map the two fields. D. Configure the product categories picklist field on the product.
NO.140 Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement? A. Key Deals B. Big Deal Alerts C. Activity Timeline. D. Performance chart.
NO.141 An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request? A. Freeze the user to prevent them from logging in while removing them from being referenced inthe Direct Manager field. B. Deactivate the user and delete any records where they are referenced in the Direct Manager field. C. Change the user's profile to read-only while removing them from being referenced in the DirectManager Field. D. Delete the user and leave all records where they referenced in the Direct Manager Field withoutchanges. .
NO.142 An administrator at Northern Trail Outfitters is unable to add a new user in salesforce. What could cause this issue?
A. The Username is not a corporate email address B. The username is less than 80 characters. C. The Username is a fake email address. D. The Username is already in use.
O.143 DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association. How can the administrator ensure these extra steps only appear when creating open house records for condominiums? A. Create one page layout. Use record types to ensure the proper status picklist values display. B. Create two page layouts. Use business processes and record types to display the appropriatepicklist values. C. Create one page layout. Use business processes to ensure the proper status picklist values display. D. Create two page layouts, one with a House Status field and the other with a Condominium Status field.
NO.144 Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers A. Find them in the global search result. B. Search the Recent Records component on the homepage. C. Utilize a list view where lead status equals Qualified. D. Use the Data Import Wizard.
NO.145 An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business.
Which two actions can be accomplished via the AppExchange? A. Find certified developers and consultants. B. Download the Dataloader data tool. C. Install industry-specific solution templates. D. Download standard Lightning components.
NO.146 An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use? A. Roll-up summary B. Master-detail field C. Cross Object formula D. Lookup field.
NO.147 DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.
How can they make sure Showing Date is only populated with a date this years? A. Sync the users' Showing Calendar to Salesforce and filter it to only look at this year. B. Create a report that shows any Showing Dates not scheduled in the current year to the updated. C. Add Help Text so the user knows to only add a Showing Date within the current year. D. Create a validation rule that ensures Showing Date contains a date within the current year.
NO.148 An administrator is building a Lightning app and sees a message that a My Domain must be set up first.
What should the administrator take into consideration when enabling My Domain?
A. Single sign-on must be disabled prior to implementing My Domain. B. the login for all internal and external users changes to the My Domain login c. A deployed My Domain is irreversible and renaming is unavailable. D. The URL instance for a My Domain stays the same for every release.
mobile app.
NO.149 DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement? Choose 2 Answers A. Dependent Picklist B. Global Picklist C. Multi-Select Picklist D. Custom Picklist.
NO.150 Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this? A. Update the expected revenue associated with the stage. B. Adjust the forecast category associated with the stage. C. Modify the closed won value associated with the stage. D. Change the probability associated with the stage.
NO.151 Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen. How should the administrator configure the decision element? A. Use the equals operator and {!$GlobalConstant.True} as the value. B. Use the equals operator and "High Value Customer" as the value. C. Use the contains operator and {!$GlobalConstant.False} as the value. D. Use the contains operator and "High Value Customer" as the value.
NO.152 Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records. What should the administrator do to complete this requirement?
A. Create an indirect lookup B. Create an encrypted lookup C. Create a hierarchical lookup D. Create a master-detail lookup.
NO.153 Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?
A. Add a Partner_Discount_c field to the Opportunity B. Build separate reseller partner products. C. Use a different Opportunity record type. D. Create a separate PriceBook for reseller partners.
NO.154 The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?
Page Layout
A. Page Layout B. Component Filter C. Lightning page D. Home page.
NO.155 Which tool should an administrator use to review recent configuration changes made in their org?
a. Critical Updates b. Setup Audit Trail c. Setup Audit Trail d. Field History Tracking.
NO.156 An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers a. User Page b. App page c. App page
d. Record Page.
NO.157 Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
Create three sales processes. Create three record types and one page layout.
Create one sales process. Create three record types and three page layouts.
Create three sales processes. Create three record types and three page layouts.
Create one sales process. Create one record type and three page layouts.
Answer: C
a. Create three sales processes. Create three record types and one page layout. b. Create one sales process. Create three record types and three page layouts. c. Create three sales processes. Create three record types and three page layouts. d. Create one sales process. Create one record type and three page layouts.
.
NO.158 Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this? a. Related Lookup Filters b. Compact Layout Editor c. Page Layout editor d. Search Layout Editor.
NO.159 Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement? a. Related List b. Autolaunched Flow c. Record Detail d. Screen Flow .
NO.160 Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers a. Sharing set b. Role hierarchy c. Profiles d. Sharing rules.
NO.161 An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on? a. Use the {!Contact.Id} global variable. b. Use the {!Account.Id} record variable. c. Use the $Record global variable. d. Use the Get Records element to find the Id.
NO.162 What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers
a. There will be no data loss with use of a global value set. b. Assignment and escalation rules may be affected. c. Auto updates will be made to Visualforce references to prevent data loss. d. Any list view based on the custom field is deleted.
NO.163 The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout.
What should the administrator use to fulfil this request?
a. Sharing settings b. Page Layout Assignment c. Component Visibility d. Record Type Assignment.
NO.164 Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers a. Test Drive in a production org. b. Download into a Trailhead Playground. c. Install in a sandbox. d. Check edition compatibility.
NO.165 DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request? Choose 2 answers
a. Web-to-Case b. Case Escalation c. Case Queues d. Email-to-Case.
NO.166 Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages. Which two steps should the administration configure to meet this requirement?
Choose 2 answers
a. Create a Custom Object for shoe design. b. Configure a Custom Lookup Field for shoe design on the product object. c. Add a custom master detail field for shoe design on the Product Object. d.Use the Standard Object for designs.
NO.167 The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?
a. Login History b. Lightning Usage App c. User Report d. Permission Set Groups.
NO.168 The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers
a. Enable creation of Recurring Tasks in Activity Settings b. Disable shares Activities. c. Add create Recurring series of Tasks field on Page Layouts d.Turn on Task Notifications service.
NO.169 The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report. Which two options could cause this issue?
Choose 2 Answers
a. The custom report type is in development. b. The user's profile is missing view access. c. The org has reached its limit of custom report types. d. The report is saved in a private folder.
NO.170 The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers a. Reactivate the appropriate Shoe Style values after the field type changes. b. Select the "Choose only one value "checkbox on the pick list field. c. Back-up the Shoe Style values in existing records. d. Change the field type from a multi-select picklist field to a picklist field.
NO.171 Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?
a. Campaign Hierarchy b. Campaign Influence c. Map Custom Lead Fields d. List Email Activities.
NO.172 Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?
A. Use a formula as the default value of the warranty Expiration Date field B. Create a formula field to display l year from the warranty purchased. C. Add a validation rule to ensure the Expiration Date field is populated. D.Include the warranty Expiration Date field on the mobile page layout.
NO.173 The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden. How should the administrator complete this requirement?
A. Assign a decision element to direct the user to a second screen to hold specific search engine onlywhen a lead source is "Search Engine". B. Use an assignment element, one for when lead source is "Search Engine" and one for everythingelse. C. Create a picklist for specific search engine, and set conditional visibility so that is only shown whenlead source is "Search Engine". D. Configure a picklist for specific search engine, and use a validation rule to conditionally show onlywhen lead source is "Search Engine".
NO.174 An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow. What flow element should the administrator add?
a. Assignment b. Get Records c. Create Records d. Update Records.
NO.175 Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement?
Choose 2 answers a. One page layout, two record types, one picklist b. Two page layouts, one record type, two picklists c. Two permission sets, one record type, one picklist d. One record type, two profiles, one picklist.
NO.176 The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors ? a. Roll-up Summary. b. Multi-select Picklist c. Cross-object formula field d. Indirect lookup.
NO.177 Which tool should an administrator use to identify and fix potential session vulnerabilities?
a. Field History Tracking b. Setup Audit Trail c. Security Health Check d.Organization-Wide Defaults.
NO.178 AW Computing would like to improve its Case Lightning record page by including:
A filtered component to display a message in bold font when a case is saved as acritical record type.
A quick way to update the account status from the case layout.
Which two components should an administrator use to satisfy these requests?
Choose 2 Answers a. Related List b. Related Record c. Record details d. Rich text.
NO.179 Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request? a. Add the knowledge component to the page layout. b. Add the Knowledge component list to the page layout. c. Add the Knowledge related list to the page layout. d. Add the knowledge related list to the record page.
NO.180 The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement?
Choose 3 Answers. a. Activities b. Path c. Assistant d. Key Deals e. Performance chart.
NO.181 Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.
How should an administrator accomplish this request? a. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100billion. b. Build a scheduled report displaying Account with Account revenue that is negative or greater than100 billion. c. Make the Account Revenue field required on the page layout. d. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum.
NO.182 Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers
a. Create a junction with a custom object. b. Create two master detail relationships on the new object. c.Create two lookup relationships on the new object. d. Create URL fields on a custom object.
NO.183 A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?
a. Create a new profile b. Configure permission sets. c. Assign a new role. d. Set Up Manual Sharing.
NO.184 AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record. What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine? a. Ensure the Market Segment field on the Lead is mapped to right field on Account. b. Ensure Account has a field that has the exact same name as the new Lead field. c. Write a Validation Rule to ensure the Account has a value in that field. d. Write a record-triggered flow to copy the custom field from Lead to Account.
NO.185 A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.
How can an administrator troubleshoot this problem? a. Create a permission set to allow the user to edit Campaign Members. b. Provide the user access to both Leads and Contacts to edit all Members. c. Make sure the Marketing User Checkbox is checked on the user record page. d. Run a Campaign report and update any Member information via Data Loader.
NO.186 Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request? a. Create a workflow role to update the Event Date Field. b. Create an approval process on the Campaign object. c. Create a sharing rule so that other agents can view events. d. Create a campaign for agents to request event dates.
NO.187 An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers
a. IP address restrictions are set on the profile or globally for the org. b. Users can change their password to avoid login IP restrictions. c. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. d.Single sign-on will allow users to log in from anywhere.
NO.188 Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?
A. Create a quick action B. Create a new approval process. C. Create a new sales process. D. Create a new Opportunity product.
NO.189 Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem? A. Use the native debug feature in the flow builder. B. Review debug logs with the login level. C. View the setup audit Trail and review for errors. D. Setup Email logs and review the send error log.
NO.190 An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal? A. Process Builder B. Approval Process C. Outbound Message D. Flow Builder.
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