NO.61 An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement? a. Knowledge Management. b. Omni-Channel c. Escalation Rules d. Territory Management.
NO.62 Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration? A.Kanban views for Path must be configured manually. B.The Owner field can be edited in the key fields Panel. C.Celebrations are unable to be added to a path. D.Path can include guidance and key fields for each stage.
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NO.63 Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals. A. Einstein Lead Scoring B. Einstein Search Personalization C.Einstein Activity Capture D. Einstein Opportunity Scoring.
NO.64 Universal container has a contact Lightning record Page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users when they are on their mobile phones.
Choose 2 Answers. A. Filter the component visibility with User > Profile > name = sales User. B. Filter the component visibility with Form Factor = phone C. Filter the component visibility with view = Mobile/Tablet. D.Filter the component visibility with User > Role > Name = Sales User.
NO.65 administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
The username is already in use another organization.
The username is restricted to a domain specific to my domain.
The email address used for the username has a contact record.
The email used for the username is not a corporate email address.
A. The username is already in use another organization. B.The username is restricted to a domain specific to my domain. C. The email address used for the username has a contact record. D. The email used for the username is not a corporate email address.
NO.66 Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request? A. Detail Column B. Bucket Column C. Group Rows D. Filter Logic.
NO.67 The Support team at Ursa Major Solar prefers using split list views on the case homepage.
Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view? A. Filter by a single shipment record type in the list view. B.Include the Shipments tab on the app's navigation bar. C.Split views are only available on standard objects. D.Add the Manage List Views permission for support users.
NO.68 The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner
What will the administrator find when troubleshooting this issue? A. An escalation rule is changing the case owner on case creation B. The Assignment Rule checkbox is selected by default. C. Another assignment rule is giving ownership to the administrator D. The Owner field is missing on the webform and email template.
O.69 Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app? A. Create a custom Lightning App with the action. B. Modify compact Case page layout to include the action. C. Include the action in the Salesforce Mobile Navigation menu. D. Add the Salesforce Mobile and Lightning Experience action to the page layout.
NO.70 AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts? A. Use a partner community to track the Contacts. B. Create a new Contact record for each agency. C. Create a Junction object to track many-to-many relationship. D. Enable Contacts to multiple Accounts.
NO.71 Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement? A. Create two record types, each with 3 page layouts. B. Create one record type with six Page Layouts. C. Create three record types, each with 2 page layouts. D. Create six record types, each with 1 page layout.
NO.72 Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?
A. Hierarchy column
Lookup filter
Formula field
Junction object
Answer: D
A. Hierarchy column B. Lookup filter C. Formula field D. Junction object.
NO.73 An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule? Choose 2 answers A. Formula return type B. Error condition formula C. Error message location D. Rule active date.
NO.74 The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind?
Choose 2 Answers A. Only one theme can be active at a time, and a theme applies to the entire org. B. Themes apply to salesforce classic and to the salesforce mobile app. C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. D. Chatter external users see the built-in Lightning theme only.
NO.75 The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers A. Create a custom Discount field on the opportunity to capture the discount amount B. Populate the Manager standard field on the sales users' User Detail page. C. Configure two separate approval processes. D. Allow the submitter choose the approver manually.
NO.76 Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy? A. Contacts displays in the contact hierarchy are limited to record-level access by User. B. Contact Hierarchy is limited to only 3,000 contacts at one time. C. Customizing hierarchy columns changes the recently viewed Contacts list view. D. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
NO.77 Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.
Which type of the field should an administrator create to accomplish this? A. Custom Account Field. B. Standard Account Field. C. Cross Object Formula Field D. Master detail relationship Field.
NO.78 Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting? A. Update the dashboard to folder settings to manager for the sales reps role. B. Add a filter to the dashboard to filter the opportunities by owner role. C. Build individual dashboards for profiles that need to see the enterprise results. D. Create a dashboard with the running User set as someone who can see all Opportunities.
NO.79 The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers A. Field Update B. Chatter Post C. Auto launched Flow D. Email Alert.
NO.80 Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality? A. Junction object B. Parent campaign field C. Lookup relationship D. Master-detail relationship.
NO.81 The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use? A. Email-to-Case B. Assignment Rules C. Auto-Response Rules D. Web-to-case.
NO.82 The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import?
Choose 2 answers A. Weekly Data Export B. Mass Delete Records C. Data Loader D. Data Import Wizard.
NO.83 The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user.
Which two options should an administrator use to meet this requirement? Choose 2 answers A. Add to manual sharing list B. Assign permission set group to Users C. Create a Permission Set D. Edit organization-wide defaults.
NO.84 The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.
How were these records added without error? A. The Restricted picklist checkbox was unchecked. B. Field-level security was set to Visible for all profiles. C. A global picklist value set was used to populate the picklist. D. The Add to All Record Types checkbox was selected.
NO.85 User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use? A. Add Component visibility filters to the Components. B. Remove fields from the record details component. C. Delete the extra component from the page. D. Include more tab components with filters.
NO.86 Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
Auto - Response Rules
Validation Rule
Escalation Rule
Assignment Rule
Answer: C A. Auto - Response Rules B. Validation Rule C. Escalation Rule D. Assignment Rule.
NO.87 Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.
How should an administrator complete this? A. Use a new version of the flow for each scenario. B. Use a decision element and a new screen to show the proper question C. Use a conditional visibility to hide the unnecessary question D. Use branching in the flow screen to show the proper scenario.
NO.88 Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers A. Quick Action B. Outbound Message C. Approval Process D. Email Alert Action.
NO.89 Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search. What options should the administrator adjust to fully restrict access? A. Record setting and search index B. Permissions and tab visibility C. App permissions and search terms D. Page layouts and field- level security.
NO.90 Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers A. Contract B. Case C. Ticket D. Request E. Account.
NO.91 The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field? A. The field needs to be re-added to reports. B. The field history will remain deleted. C. The field needs to be restored from the recycle bin. D. The field needs to be re-added to page Layouts.
NO.92 Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement? A. An autolaunched flow on the order page that updates all open orders shipping addresseswhenever the account shipping addresses changes. B. An autolaunched flow on the account page that updates all open orders shipping addresseswhenever the account shipping addresses changes. C. A screen flow on the order page that lets the reps choose the updated account shipping address inall open associated orders D. A screen flow on the account page that lets the reps choose the updated account shipping addressin all open associated orders.
NO.93 A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation. When using the Lead Conversion process, which two records can be Created? Choose 2 answers A. Account B. Campaign C. Case D. Contact.
NO.94 Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. which feature should an administrator configure to meet this requirement? A. Case Scheduled Reports. B. Case Dashboard Refreshes. C. Case Escalation Rules. D. Case Assignment Rules.
NO.95 An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers A. IP address restrictions are set on the profile or globally for the org. B. Assign single sign-on to a permission set to allow users to log in when outside the network. C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. D. Restrict U2F Security Keys on the user's profile to enforce login hours. .
NO.96 What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers A. Custom and standard objects have standard fields. B. Standard objects are included with Salesforce. C. A new standard object can be created. D. Only standard objects support master-detail relationships.
NO.97 Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure? Choose 2 answers A. Password different then username B. Prevent common words C. Minimum password length. D. Password complexity requirement.
NO.98 The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in? A. Review the login history for the user. B. Check the attempted logins by running the setup audit trail. C. Pull the password history to ensure the password policy was followed. D. Reset the security token for the profile.
NO.99 An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement? A. Set up Big Deal Alerts for the amount. B. Enable Opportunity Update Reminders C. Opportunity warning in Kanban View. D. Key Deals component on the homepage.
NO.100 Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement? A. Make the field universally required. B. Create a Process Builder to set the field. C. Define an approval process for the child. D. Require the field on the record type.
NO.101 Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. A. Search for licenses types in setup. B. User Licenses Related List in Company information. C. User Management settings in setup. D. Usage based entitlement related list in company information.
NO.102 Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B? A. Hierarchical sharing B. Use Manual sharing C. Criteria based sharing D. Owner based sharing.
NO.103 An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this? A. Assign Task B. Outbound Message C. Create Record D. Custom Notification.
NO.104 Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type.
When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.
What should an administrator use to accomplish this? A. Before Save flow B. Validation rule C. Workflow rule D. Required fields.
NO.105 Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement? A. Update page layout assignments. B. Define multiple record types. C. Assign Lightning pages as app default. D. Create different user profiles.
NO.106 A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce? A. Log in as the user to unlock the user and reset the password. B. Reset the password policies to allow the user to login. C. Reset password on the user's record detail page. D. Use the unlock button on the user's record detail page.
NO.107 Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues? A. Remove validation rules so that the users are able to process without complete records. B. Create a permission set to allow users to bypass the error. C. use a fault connector and display a screen with text explaining what went wrong and how to correct it. D. Uncheck the end user Flow Errors box in setup.
NO.108 An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers A. Users need to connect an authenticator app to their Salesforce account. B. Users need to get a security token from a trusted network using Reset My Security Token. C. Users need to download and install an authenticator app on their mobile device. D. Users need to enter a verification code from email or SMS, whichever has higher priority.
NO.109 An administration needs to store the ID of record type of later use in a flow. Which kind of variable should the administrator use? A. Boolean variable B. Text variable C. ID variable D. Record variable.
NO.110 What will happen to the Chatter post in this situation? A. The pending Chatter post will be canceled. B. The pending Chatter post will be sent on the 10th of the month C. The pending Chatter post will be will be paused. D. The pending Chatter post will be sent in 30 days.
NO.111 Which three items are available in the mobile navigation menu? Choose 3 answers A. Lightning App Pages B. Lightning Home Page C. Chatter D. Utility Bar E. Dashboards.
O.112 Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution? Choose 2 answers A. Validation Rule B. Flow Builder C. Approval Process D. Quick Action.
NO.113 The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create? A. Lightning app page. B. Lightning page Tab. C. Lightning record page. D. Lightning page Component.
NO.114 Ursa Major Solar has service level agreements (SLA) that are routed to support queues.
Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement? A. Einstein Case Routing B. Auto-response rule C. Case assignment rule D. Case escalation rule.
NO.115 Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers A. Customize Campaign Member Role. B. Add the Campaign Member related list to the Opportunity page layout. C. Customize Campaign Role. D. Customize Opportunity Contact Role. E. Add the Opportunity Contact Role related list to the Opportunity page layout.
NO.116 Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
A. Prebuilt Quick Texts
B. Prebuilt Email Templates.
Prebuilt Flow Templates.
Prebuilt Auto-Responses.
Answer: B
A. Prebuilt Quick Texts B. Prebuilt Email Templates. C. Prebuilt Flow Templates. D. Prebuilt Auto-Responses.
NO.117 The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed? A. Formula fields B. Record types C. Visualforce D. Javascript .
NO.118 Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers A. Metadata Backups are limited a sandbox refresh intervals. B. Data Backups are limited to weekly or monthly intervals. C. Data export service should be run from a sandbox. D. Metadata backups must be run via a separate process.
NO.119 An administrator at Universal Container needs an automated way to delete records based on field values.
What automated solution should the administrator use? A. Workflow B. Process Builder C. Flow Builde D. Automation Studio.
NO.120 The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request? A. Dashboard Filter B. Bucket column C. Dashboard component D. Combination Chart.
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