NO.1 When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
A. Flow Builder B. Workflow Rule C. Platform Event D. Platform Event.
NO.2 Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create a queue and a criteria-based sharing rule. B. Create a predefined case team and an assignment rule. C. Create a user-based sharing rule and an ad-hoc case team. D. Create an auto-response rule and a public group.
NO.3 Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request? A. Use process builder to capture the daily average on each opportunity. B. Add Formula Fields to track Stages on each Opportunity. C. Run the Opportunity Stage Duration report. D. Refresh weekly reporting snapshots for Closed Opportunities.
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access? A.Use a muting permission set with a permission set group to mute selected permissions. B. Create a new permission set that has Delete access deselected for the objects. C. Create a new role that prevents Delete permissions from rolling up to the users. D. Edit the profile for the users to remove Delete access from the objects.
NO.5 An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?
A. Train someone on the sales and marketing teams to build dashboards. B. Check the AppExchange for prebuilt Solution that can be easily customized. C. Hire a Consultant to build the custom dashboards. D. Build the dashboards manually to meet the deadline.
NO.6 An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers A. The use is part of a territory hierarchy. B. The User is in a Custom hierarchy field. C. The User is assigned in workflow email alert. D. The User is the highest role in the role hierarchy
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NO.7 When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers A. The user's Two-Factor Authentication for API Logins permission B. The role IP address restrictions C. The user's profile login hours restrictions D. The user's Two-Factor Authentication for User Interface Logins permission.
NO.8 An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?
A. Add a permission set that allows them to import data. B. Append their security token at the end of their password to login. C. Use the Data Import Tool to mass import custom object records. D. Reset their password and their security token.
NO.9 Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request? A. Quick Action B. Workflow Rule C. Flow Builder D. Outbound Message.
NO.10 The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users? Choose 2 answers A. Profile Assignment B. Role Assignment C. App Manager Assignment. D. Page layout Assignment.
NO.11 When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? Choose 2 answers A. Approval Process
B. Flow Builder
C. WorkFlow Rule
D. Process Builder
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NO.12 An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file? A. Data Export Wizard. B. Data Import Wizard. C. Data Export Wizard. D. Data Loader.
NO.13 Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend? A. SMS Response B. Web-to-Case C. Email-to-Case D. Omni-Channel.
NO.14 The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?
A. Table
B. Stacked Bar
C. Donut
D. Gauge
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NO.15 Which two objects are customizable the Stage Setup Flow? Choose 2 answers A. Lead B. Campaigns C. Opportunities D. Campain Members.
NO.16 Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? A. Geolocation B. Geofence C. Custom address D. External lookup.
NO.17 Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.
What is the likely cause? A The stage of the Opportunity records was changed to closed lost.
B. Permission sets were removed when the user was deactivated.
C. The record type of the Opportunity records was changed.
D. The records were manual shared with the user.
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NO.18 Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads. A. Create a separate Lead Lightning App. B. Define a record type and assign it to the interns. C. Set up Web-to-Lead for the interns' use. D. Update the active Lead Assignment Rules.
NO.19 An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be? A. The flow is read only. B. The flow is inactive. C. The flow URL is deactivated. D. The flow trigger is missing.
NO.20 A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this? A. Data Loader
B. Mass Transfer Tool
C.Data Import Wizard
D Dataloader.io
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NO.21 Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team?
Choose 2 answers A. Configure a flow to assign the cases to the queue. B. Use assignment rules to set the queue as the owner of the case.
C. Add Cass to the existing queue as available object. D.Create a new queue and add Cases as an available object.
NO.22 An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?
A. Activate the critical update in a sandbox.
B. Allow the critical update to auto-activate.
C. Activate the critical update in production.
D. Allow the critical update to auto-activate in a sandbox.
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NO.23 The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement? A. Auto-response rules, Macros, Entitlements
B. Auto-response rules, Queues, Macros
C. Auto-response rules, Queues, Escalation Rules
D. Auto-response rules, Entitlements, Escalation Rules.
NO.24 AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer? A. Enable and configure standard opportunity teams with splits. B. Enable account teams and show the users how to set up a default account team. C. Create a queue for each team and assign account ownership to the queue. D. Propose the users manually share all their accounts with their teammates.
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NO.25 Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request? A. Lightning Web Component B. Approval Process C.Workflow Field Update D.Process Builder.
NO.26 Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings? A.Set the login policy to require login from https://nto.my.salesforce.com
B. Set the Redirect policy to Do Not redirect.
C. Set the redirect policy to Redirect with a warning to the same page within the domain.
D.Set the login policy to prevent login from https://login.salesforce.com.
NO.27 Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes? A. Make the field required for all users.
B. Create to formula field to fill in the field for managers.
C. Assign the administrator profile to the managers.
D.Configure a validation rule to meet the criteria.
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NO.28 Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.
Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers A. Custom Component
B. Highlight Panel
C. Action and Recommendations
D. Component Visibility Filter
E. Rich Text Area
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NO.29 Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement? A. Assignment Rule
B. Case Escalation Rule C.Omni-Channel Supervisor
D.Formula Field
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NO.30 DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request? A. Lightning Data B Lightning Community
C.Flow Solutions
D. Bolt Solutions
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NO.31 Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers A. Create a tab and add the screen flow to the page.
B.use a flow element and add the screen flow to the record page.
C Add the flow in the utility bar of the console
D.Install an app from the AppExchange
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NO.32 Which three items are available in the mobile navigation menu? Choose 3 answers A.Chatter B. Utility Bar C. Lightning App Pages D. Lightning Home Page E Dashboards.
NO.33 The administrator at Universal Container has created two objects: Containers_c Purchase_c, Management has requested that all container records display on purchase records in Salesforce.
Which type of relationship between Containers_c and Purchase_c should satisfy the requirement? A.Roll-Up Summary field B. Formula field
C.Master-detail field
D.Lookup field
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NO.34 The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date. Which tool should the administrator use to complete this automation? A. Approval process
B. Formula Field C. Flow Builder D. Validation Rule.
NO.35 The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use? A. Approval process B. Workflow rule C. Flow builder D. Validation rule.
NO.36 At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?
Choose 2 answers A. Collaboration groups are created automatically for every department. B. Object layouts should be configured to include the groups related list. C. The Add Record action must be configured in the group publisher. D. An administrator needs to create a group to enable record sharing.
NO.37 Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
A. Utilize a flow to identify the correct queue and assign the case. B.Use a custom email services to set the owner of the case upon creation.
C. Create an Escalation Rules to send cases to the correct queue. D. Configure Email-to-Case so emails are delivered to the correct queue
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NO.38 Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab? A. Object Permissions B. App Permissions C. Pig wide Defaults D. Tab Settings.
NO.39 Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
A. Create a workflow rule with an outbound message. B. Set up a scheduled process in Process Builder. C. Set up a scheduled process in Process Builder. D. Use a process to update the account when it is edited.
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NO.40 A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers
A. Resetting the password will change the user's password policy. B. Single sign-on users can reset their own passwords using the forgot password link. C. Resetting a locked-out user's password automatically unlocks the user's account. D.After resetting a password, the user may be required to activate their device to successfully log into Salesforce.
NO.41 What should an administrator use as an identifier when importing and updating records from a separate financial system? A.Auto-Number field?
B. External ID C. Rich text field D. Record ID .
NO.42 Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist? A. Fields and relationships B. Related lookup filters C. Record Type D.Picklist value sets.
NO.43 At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
What should the administrator use to deliver this requirement? A. Flow Builder B. Approval Process C. Prebuild Macro. D. Formula field
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NO.44 Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account? A. Shipments should have a lookup to Account. B.Accounts should have a lookup to Shipments. C. Shipments should have a master-detail to Accounts. D. Accounts should have a master-detail to Shipments.
NO.45 The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers A. Create a custom picklist field on Contact. B. Update the picklist value with a validation rule. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead Object.
NO.46 Which three aspects of standard fields should an administrator customize? Choose 3 answers
A. Picklist Values
B. Help Text C. Field history tracking D. Decimal Places E.,Field name.
NO.47 Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist? A. The Case record type is missing Closed as a picklist value. B. The Close Case page layout must be used to close a case. C. The Show Closed Statuses m Case Status Field checkbox is set to the default. D. The Support Process being used omits Closed as a status choice.
NO.48 An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records. What should the administrator do to meet this requirement?
A. Assign the standard System Administrator profile to the analytical user. B. Give the user View all access and assign them to the highest role in the role hierarchy. C. Create and assign a custom profile with Delete access removed for each object. D.Create and assign a permission set that includes Read, Create, and Edit access.
NO.49 Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information? A. Design a standard Campaign report and add the value Won Opportunities in Campaign field. B. Perform periodic data job to update campaign records. C. Create a roll-up summary field on Opportunity to Campaign. D. Add a Total Value Field on campaign and use a workflow rule to update the value when anopportunity is won.
NO.50 An administrator supporting a global team of salesforce users has been asked to configure company settings. Choose 2 options A. Currency Locale B. Default Language C. Password Policy
D. Login Hours.
NO.51 Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
A. Add a custom master-detail field for shoe designs on the Product object, B. Create a custom object for shoe designs. C. Use the standard object for designs. D. Configure a custom lookup field for shoe designs on the Product object.
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NO.52 Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
A. Einstein Activity Capture B. Einstein Opportunity Scoring C. Einstein Search Personalization Einstein Lead Scoring.
NO.53 Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App? A. Today B. Favorites C. Utility Bar. D. Home Page.
NO.54 What should an administrator use as an identifier when importing and updating records from a separate system?
A. Rich Text field B. Record ID C. Auto-Number field D.External ID
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NO.55 An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
What would cause this? A. The flow is a screen flow. B.The version of the flow is inactive. C.The flow is a before save flow.
D.The version of the flow is activated.
NO.56 The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?
A. Delegated approver B. Two step Approval process C. Approval history related list D. Delegated Administrator.
NO.57 The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day. How should this be configured? A. Assignment Rules. B. Business Hours. C. Case Queues D. Escalation Rules.
NO.58 The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure?
Choose 2 answers
Sales Quotes
Opportunity List View
Forecasting
Opportunity Stages
A. Sales Quotes B. Opportunity List View C. Forecasting D. Opportunity Stages.
NO.58 The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure?
Choose 2 answers A. Sales Quotes B. Opportunity List View C. Forecasting D. Opportunity Stages
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NO.59 The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce or? A. Users' profile requires a sharing rule for Accounts. B. Users' profile requires permission to the Account object. C. Users' roles are low on the role hierarchy. D. Organization-wide defaults are set to private.
NO.60 Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
Workflow Rules
A. Opportunity Processes B. Dynamic Forms C. Path Key fields D. Workflow Rules
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